Express Maid & Manpower Service Centre - 140 Upper Bukit Timah Rd

that is one of agent on found some manpower for working in the brunei darussalam. thanks

Terrible experience after getting 3 maids from them - 1 stole things, the current 2 don’t know how to speak English, don’t know how to cook and have no initiative whatsoever. I will never go back to them again.

Very bad experience. Staff called Serene is extremely unprofessional and unreliable in her dealings. All 3 maids we got are referred by her. When we wanted the new maid (i.e 2nd maid) to start work 1 day before the first maid (also referred by Serene) went back to her hometown for good after her contract expired, Serene claimed that the new maid can't wait, she need to start work 9 days before my first maid left. And because the first maid (the maid who is leaving) is a bad one who like to steal and lie, the new maid was being influenced by her during this period and we are forced to sacked her after 3 months of nightmare we've with her as she hardly perform her duties. Serene even made ironic remark by saying that both new and old maid shouldn't be together for so many days, hence I reminded her that you are the one who told us that the new maid can't wait that long to start work. Serene responded "Oh yeah hor." When she referred a 3rd maid to us, we realized the maid didn't wear any uniform during the Skype interview while she is in the maid agency in Indonesia. When I questioned Serene, she lie to us by claiming that this maid agency in Indonesia doesn't require the maid to wear any uniform, though the bio data has the maid photo's wearing her uniform. Serene also sided the maid in a wrong way. When I told her the maid refuse to clean the TV by making excuse saying that the TV will spoilt as a result, she fully agreed with the maid which is very unreasonable. Serene also insist that we pay her commission and advance loan in full the moment we shortlist a maid. She refuse to allow us to pay the advance loan in 2-3 days time when we need to come over to collect the maid. She even insist that I send over all the maid personal belongings on the same day when we send the maid back to her agency without notifying the maid on the same day. I've to made separate trips and she didn't offer to provide any home service or ask her colleague to at least pick up the belongings at the nearby MRT station at her branch office. Moreover, we found that the biodatas written on the last 2 maids are very contradicting. The second one claimed that she had worked over 4 years taking care of new born baby up till toddler, feed milk and cook porridge. But when she start to work for us, she claimed that she don't know how to measure the quantity of the milk powder (and we need to constantly tell her how many spoon to feed everyday) and had never use milk bottles nor know how to cook porridge. As for the 3rd maid, the biodata state that she woke up at 5.30am and sleep at 12 am during her last employment in HK. But when she was with us, she had trouble waking up at 6am though she sleep latest by 10.30am every night.