Fatimah Mohsin The Wedding Gallery - 62 Ubi Rd 1

Happy with the service

Great ambience!

Nice bridal clothes, looking extravanganza

Great place for wedding preparations. Good deals too...

For a beautiful and elegance wedding that you are looking for... go to Fatimah Mohsein Wedding Services...

The service is pretty terrible. Clothes are hung so closely together, its impossible to look through them. And they don't help you out that much. Some dresses have not been cleaned and many dresses are so tired looking. And some dresses are set aside for VIPs. When trying on dresses you have to keep looking out for some kind of assistance and they try to push you to pick a dress quickly. Unskilled assistant to touch up your make-up if you paid all that money to get Fatimah Mohsin herself to make you up.

I must say i am utterly disappointed in this bridal company. I tried to schedule an appointment on 9 february. The next available day they had was 16 march but my partner just changed job and is unable to take leave. So we had to take a saturday appointment. They said the next available slot was 3 april. Almost 2 months away. I tried to ask them for their largest measurements because i am overweight. I asked 3 separate times, on instagram and by email and they never gave me an answer and insisted they can tailor according to my measurements. They said XS to XL but how was i supposed to know if i can fit when i don't know the measurements. Fast forward 2 months later, when we finally went to the showroom, there was nobody except their tailor who didn't speak fluent english. She called someone and we communicated through this third person. She said that the lady who was supposed to attend to us was on leave. She claimed that they tried to call me. Generally i pick up all my calls and i would call back all missed calls. In fact, if i didn't receive the call, it is their professional courtesy to drop me an email to tell me they have to cancel the appointment. We have emailed each other before so they have my email address. This conversation continued for a good five minutes with them blaming me for not picking up a call that i have no record of in my phone. And the worst part is she didn't even apologise until i told her i was upset and even then it didn't feel like a sincere apology. I tried to communicate with the tailor to show me the clothes that would fit me. And it was limited to maximum 4 pieces in that entire bridal. Could have totally avoided this issue if they had been upfront with their measurements when i asked for it months ago. I honestly don't know what i did wrong. BUT I URGE ALL FUTURE BRIDES, to consider every other bridals first because this place has utterly disappointing customer service. They wasted my two months waiting time and had no respect for my time and feelings as a normal human being. I understand that The Landmark has association with this bridal and i also hope they remove themselves from this equation because they shouldn't associate themselves with unprofessional bridals like this. Sure, their ballgowns are beautiful and the songket is not bad (many other places have nicer songket) but i definitely felt like trash based on how they treated me. Please future brides, you deserve so much better.

Kak Nana was the one who assisted us! She is very friendly and helpful! Can discuss with her on what suits us and she will give us feesback! Along with her there is this Chinese Lady called Min I think. Although she is not very fluent in English, she still more than willing to be there with us when we tried on our fitting! Overall, I love their service and people!