FIL Skin, Body & Spa Intelligence (Chinese Swimming Club) - Body & Spa Intelligence (Chinese Swimming Club)

Omg have to agree with the others that the service has dropped so much with the new management! I am also a long time customer of FIL CSC, close to 10 years. Previous team is friendly and warm and greets me every time I go. The new team? Cold. No smile. No greetings. Act atas. Only interested to hard sell!!! First, they can’t find my appointment booking, but managed to give me my facial. After the facial, a cold face lady without smile just brought me into a room without introducing herself and start selling me their new products!!! Told her I still have a lot of products at home, and she said yeah we all have a lot of products at home, but you need this. Duh. Told her I will consider it but not this time, she just walked out, very unhappily. Then I went to the counter and told them I have not signed off for my facial, then they said they can’t find my card and the cold face lady supposed to let me sign on another piece of paper, temporarily, until they found my card. Seriously? Oh well, I guess she is so unhappy I didn’t purchase anything from her that she can’t be bothered to ask me to sign off! Seriously, these team should work in the casino with their poker face, not in the service line!!! Fire them all and bring back the old team pls. If not, you will lose many loyal customers!!!

Chiro sessions with Dr. Tao are always great!

Great place for facial and spa treatments! Have been a loyal customer for 18 years and counting...

Worst place for promotions. I got a voucher from Fave. Made multiple calls but in vain. It is a SCAM!!! Beware!!! ## fave

I have been a long time FIL customer (> 10 yrs). Agree with the previous reviews that the customer service at the Chinese Swim Club outlet has dropped like a ton of bricks since the change of mgt and after the merging of FIL and Body Contours (BC). Seems like the BC staff have taken over the mgt of this outlet and going by their customer service or lack thereoff, it's no wonder that BC was unable to sustain its business. The staff keeps screwing up my appointments, zero smile and greeting when I turn up for appointment, rude manners over the phone and total money-grubbers - keep harassing to sign up for more packages even before I even finished my current one which has 20 more sessions to go. Can't believe FIL has let the mgt of this outlet go down the drain after it has built up such a loyal base of customers. Disappointed and angry at the current state.

I've been with Fil spa for 15 years or more... and this is the first time I feel extremely disappointed to the point that I need to pen my feedback here. Their service was really good previously but since they changed management, all they are after is $ and no sense of ethics. I recently went for facial in July 2021 after a long time as I have stayed away due to the pandemic. The therapist and the treatment was OK but what was distasteful was the attitude of the customer service personnel or promoter, Angela. She started telling me that my package was expiring on 12 Dec and that I have to finish my entire package off $1900+ by 12 Dec and no extension is allowed. She asked me to top up at least 1k for her to do an extension.i explained to her that it is pandemic times and I dun wanna top up and requested for top up since my package was bought before the pandemic and honestly I wasn't informed about the expiry date when I top up package. But it was written on the receipt so I have to admit I didn't pay attention to it. However I have kindly requested for an extension due to pandemic ( even places like coslab where I had balance of $300+ didn't even mention about expiry date to be). I also explained that there were constraints and concerns to come for facials or massages and that's y I haven't been using my package. Besides they did not have masseuses for a few months before July and I prefer massages. She said that there will not be any extension unless I top up at least 1k.i requested for an email to write in my request which I did. But few days later, Angela called me and told me that her boss said no extension unless I top up at least 1k. I requested her to inform her boss to reply to my email request but no official reply came in. I've been a long time customer and it is really disappointing that u treat your loyal customers this way. I only have 4 + months to use up an almost 2k package. It is unprofessional for FIL to treat customers this way. Extremely bad service. And I'm still waiting for the official to my email request.

The facial is quite good but since they’ve changed management their customer service is quite bad. It used to be so good so I don’t understand why. Very little efforts to help even schedule appointment & very unwilling staff. For the price, I really am not sure it’s worth it. Really I just wish they would up their customer service. It’s stressful & frustrating to have to deal with it when booking a facial.