Four Points Eatery - 382 Havelock Road Robertson Quay

I have booked 2 rooms at four points hotel for 2 nights. Each room package include 2 sets of breakfast and mookata for 2 pax. my parent stay in one room and I stay in another room. Hotel service was excellent but the whole staycation was destroyed by our 3 meals experience at the eatery. 1. Attitude got problem. Since we have purchased 2 rooms, by right we should be eligible for 4 set of breakfast. But when we are ordering the fourth breakfast to share, the waitress start to question us alot and said we need to pay extra $18 as we only got three pax. Then we explained to her about our room package, at the end we didn't ordered the 4th breakfast becuz she keep telling us not to waste food and we agreed. During dinner, we went to redeem our second mookata set. After explaining to 3 staff our mookata set, we finally get our meal. I am not sure why when the waiter is serving the mookata set, he keep repeating that this mookata set is for 2 pax. This really makes my parent and I feel very uncomfortable. Also, he only served two set of sauces for us. I don't know why he got such a good memory about the 2 pax set but he can forget to serve us our thai milk tea for TWO. We need ask for the drinks then they will serve. This whole attitude made us feel like we are some cheapo and we are trying to take advantage of them ? I have split the mookata to two days as this is recommended by the receptionist when we checked in. If I know the eatery gonna have problem with us having 3 person eating a 2 pax set, I will never do that haish. ? For breakfast, we wanna ordered 4th breakfast is to share the pancake like a dessert. 2. Staff are not coordinated and very forgetful. When the orders are served, there are alot of missing pieces such as bacon, beans, wrong type of egg, jam, butter and etc. During lunch, we went to the eatery cuz we are lazy to walk out (we should just walk to the nearby hawker ?). We booked a 3 pax reservation on eatigo (cuz of the 30% discount ?). Walked in the eatery and spend sometime explaining to the staff about the eatigo reservation. After our meal, we went to pay and realised that the 30% discount is not applied. Haish spent some time explaining to them AGAIN. The worst experience is when we redeemed the mookata set for dinner. When we entered, we need to explain to 2 staffs about the room package's mookata set. I don't know why the staff that we have notified about the set, cannot serve us and needed to pass to another waiter who don't know anything. Then we explained to him about the set. After the meal, ??? we need to explain to another waitress about our package before we can go out of the eatery ? 3. Food no standard. The breakfast is horrible. This is the first time I ate a hard pancake ? the nasi goreng rice super dry and hard to swallow. even though the breakfast and mookata set are in my room package, the price of room package is just a total cost of the room, breakfast and mookata. Because I could have book other room package at a cheaper price. So given the pricing of the food served at the eatery, the food really cmi. I would recommend you guys to walk along the riverside to the nearby hawker. Anyway, the uncle who served us on our first mookata set redemption, is very helpful and friendly. But just Abit forgetful cuz he forgot to give us butter and milk tea ? The another auntie who served our breakfast, is very friendly too as she helped us to bring the meal back to the kitchen for the missing parts. She need to go back and forth 3 times ??‍♀️ cuz the kitchen keep serving missing parts meals. She even gave us extra croissant cuz she feel that one is too small.

Loved the mookata for 4 experience. Thanks so much to Mr Lee Min Hui, who is both attentive and meticulous in serving our table. Food was great too. Will be back for the Zichar.

Breakfast is okay (its a set, not a buffet). For lunch and dinner They offer a Thai mookata (barbecue and hot pot) set for weekdays.

restaurant was basically empty when we came, maybe two or three other tables, so i feel that the service could have been better as the food took a while and it was quite difficult to get a hold of the servers, but still overall good experience :)

Booked a staycation package which included mookata set and breakfast. Generally, food tasted average with mixed service levels. Mookata - set for 2. Nice outdoor seating. Tried once is enough. Breakfast - could get really frustrating especially with the restaurant full of people. Firstly, staff admits customers as they come. Without ensuring there is an available table for you, no option if u prefer indoor or outdoor tables. No proper queue system. You see the staff struggling to try and manage and prevent people from self service. All over the place. Hopefully things will improve with the relaxation of measures.

Reviews are based on the breakfast. Was glad they now revert to buffet style breadfast with decent range of food. Food variety was good with western ,indian and chinese styles of food. They also rotate the menu, we stayed for two days and each day there are different items served in the buffet spread. Things that are not so good was that although the variety is good, quality is not so. Most of the items are frozen food. The egg station was good though. Service was good. Breakfast timing is from 6am to 10am.

Platter for 2 at $39.95 in Chope, with complimentary tasting sample of their in-house craft beer. Not very cheap but the service is nice. We ordered extra portion of salmon filet $6.80, chicken thigh $5.80, pork collar $5.80. Thai milk tea & lemon tea at a reasonable $3 each. They use non plastic/ eco straws.

My friends and I are simply blown away during yesterday's dinner at Eatery. We were served by a bubbly supervisor, a dynamic and bubbly few days old junior staff and a first day joiner! Sorry couldn’t really catch your names cause you guys are like the speedy Gonzales on skates and I didn’t want to scare you asking for your names! Supervisor (gentlemen in glasses): Dynamic and friendly Robust and helpful Few days senior girl: She was an uproar! Lively and had a great sense of humour Great potential with customer handling First day new joiner chap: Humble and hardworking Efficient and meticulous The entire team made our dining experience ever so enjoyable. Great job Mr Nelson Cheah General Manager of the hotel! HR has an eye for recruitment and training is definitely on point!