Hertz Singapore - Downtown - 305 Alexandra Rd
3.8/5
★
based on 8 reviews
Contact Hertz Singapore - Downtown
| Address : | Singapore 159942 |
| Phone : | 📞 +7 |
| Postal code : | 1 |
| Website : | https://www.hertzsingapore.com/ |
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Kan Fu on Google
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SalesRentCar123 Lee on Google
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Razak Omar on Google
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Thern Yang Lee on Google
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Ian McDonald on Google
★ ★ ★ ★ ★ Hired a car for 2 days while mine was being serviced. In the end I only needed it for 1 day. I had also taken out extra daily insurance. On returning it a full day early with a full tank of fuel (was a quarter full when I got it) I received zero refund - not the extra day's hire or the extra insurance. From a customer experience point of view, not great for repeat business. Won't use them again.
After receiving a response saying someone would be in touch:
[2nd April] No one has been in touch yet.
[6th April] Still no contact.
[12th April] Still no contact regarding refund. I guess this was just a standard response?
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Calvin Lim on Google
★ ★ ★ ★ ★ Came across this promo from Facebook and rented a car for 2 days. When I was at Alexandra to pick up the car, I was informed by the counter staff that the car I booked was not available. However, he mentioned that the company will be giving me a free upgrade. Car looks generally quite new and it was cleaned inside and outside. Had many questions for the staff and he answered patiently with a smile still on his face. Decided to share a review because I am very happy with the everything. It is my first booking with Hertz and will not be my last. Thank you Hertz!
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Isaac Hans on Google
★ ★ ★ ★ ★ I have rented their cars couple of times. Ask for Ms PY, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and she know her stuff. Very responsive to answer my enquiry. I had a wonderful experience using the car. The process was stress free and pleasant. She was able to find me a car that suited my needs. Even though I wanted to rent at the very close period of time , she managed to get a car available for us. I will continue to rent cars from them.
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Shyue Ping Ong on Google
★ ★ ★ ★ ★ Horrendous to say the least. Our rental car was OLD. 136000 miles on it. Even worse, the car was so badly maintained that the tires were practically bare. Halfway through our two week rental, one of the tires, which was already peeling, went flat and they had to send someone to change the tires. That lost half a day of rental. Then the staff refused to even issue a half day refund for our loss of use and inconvenience. Note that the Hertz brand in Singapore is managed by Sime Darby, which tells you a lot about how much Hertz values the service in this country.
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