Hmlet Singapore - 111C Telok Ayer St

Hmlet has been the coliving experience I've had. I live in the Hmlet Duet and both the service and the space were great. Anytime I needed something the members experience team was super responsive. The apartment was so nicely and conveniently decorated!

I was excited about my stay with hmlet but was thoroughly disappointed once I got to Singapore after having had multiple conversations and pre-booking and paying for my stay with them. - I booked & confirmed an ensuite master bedroom with attached bathroom. When I got to Singapore I was shown a private bedroom with a separate bathroom. This room was tiny and had no space even for a work desk. - After they messed up they were not able to find me another place that met my basic requirements. I was 'offered' a full refund and termination of this agreement without any compensation as 'human' errors are unavoidable and understandable - to which I obliged. - It's been over a month since this incident - I happened to check my back statements to see if the refund was processed and I realised it wasn't. If I had not checked this would have been 'conveniently' overlooked. Extremely disappointed with their unresponsiveness, accountability & lack of professionalism in this matter. I would have expected them to compensate me for the personal inconvenience caused at the very least but apart from kind words they had nothing more to give. They took advantage of my empathy and kindness & didn't have the courtesy to do what was least required in terms of refunding me until I reminded them that this was still due.

Initially I liked my stay until a new flatmate came and just ruined things by touching and throwing (important) things that weren’t hers. I tried to contact the person of contact at Hmlet and she just told me to handle it myself just like a sibling which made me mad. As that person illegally threw away and touched things in the apartment. This wouldn’t have happened if Hmlet did a proper intro and from the beginning told her which cupboards are whose instead of this new person touching and throwing away things illegally. That inaction and telling me to handle it myself instead of stepping in made me realise that Hmlet co-living was a big no for me.

Horrible organization. Lived in one of their houses for 4 months which was overpriced to start with but then also had a large array of defects (showers not working, broken TV, broken AC, no shelves in the fridge etc.). Hmlet was very unresponsive in resolving these issues and only threats not to pay the rent would make them undertake action. Never rent from them!

I've stayed with hmlet for 5 months at Tiong bahru blk 55 from 2020 oct. My experience with the studio unit is not the greatest, all in all I would say the studio is not very thoughtfully structured, and weird. Maybe hmlet does not own the shophouse, hence there's limitations on what they can do to maximise comfort for tenants? But yea the walls are thin, like a thick cardboard? I would recommended for in person viewing so you will know if it's for you. There are definitely issues with the shophouse when I was living there. I think the most frightening one was I was working at night, when I unfold my legs and hit the floor, I was in a paddle of water soaking ard half my foot height. All my cables were already in the water. I can only thank all kinds of god that I'm still alive. Knowing the rich history with blk 55 tiong bahru, I take that experience that I was just unlucky. But yes, for the price I was paying per month, the standard of living does not justify. Their customer service? Great. 24hrs hotline. All contractors that I had were professional and truly good at what are doing. Their app is super user friendly, all issues created are responded within the same or next day. I admit I ended my rental with hmlet is due to a couple of misinformed incidents, water piping problem with the place. Mostly is the studio does not fit my comfort level and price I'm paying. I was unpleasant to deal with nearing the end with all the frustrations, but the level of professionalism from them was held high and consistent till the end. I really appreciate that. I will give it another go with hmlet if I'm back in Singapore again. But definitely not a shophouse anymore :/

Very bad experience of hmlet about credit and commitment experience for their sales team All tenants please be careful, ask agent write down anything they promise. they will forgot everything they promised after you signed the contract. All communication must write down and sent by message and keep the evidences. Do not communicate by verbal conversation and call only. They are very busy and easy forgot what they promise.She promise to remove mattress free of charge for first time any time on viewing date on 20th April and can raise request by their hmlet. 16th May, After move in, request by hmlet app and message them. Raised ticket by app and get canceled without any reason. After that contact directly to sales and support team. Two support team member never give the answer only keep ask question and never mentioned $400. That sales agent check after few days, after that they have many internal discussions and suddenly come up and reply me $400 for removal mattress even first time. She just promise without keep promise to tenant. 25th May, Official only reply and protect their staff only forgot everything what she said before. 26th May, still no follow up after I requested to talk to management. This is their so called ‘world class’ member experience brought to us by hmlet. Wonder how to do long term business with them with provide such a member experience.

Extremely misleading and arbitrary practices of quoting prices different from what they offer. The website states a different price from what they usually offer and they justify it by calling it a conditional offer, this won’t be mentioned anywhere in their terms and conditions or their contract. Arbitrary increase of rent prices without notice. Secondly no response almost ever on their contact number provided on the website. Terrible experience with the management as well. They do not provide any clear justification for the misleading prices. Please be aware of random price changes without any notice and not proper justification for the same. Misrepresenting prices on their website.

Unfortunately Hmlet was unable to fulfil the contract’s move-in date even after my deposit payment. I was not compensated at all and am just relieved I got my full deposit & membership fee back. They “offered” an alternative solution but it was not acceptable for following reasons: Although I booked a 2bed2bath whole unit at Hmlet Hamilton for, their suggestion was to stay at two separate lodge rooms at Hmlet Cantonment which were smaller, no kitchen/living room, and required mandatory masks in common areas at the time of discussion, etc. I felt frustrated when Hmlet’s sales rep kept insisting it was a better deal for me when it certainly was not nearly an identical alternative. Moreover, it was not going to provide the lifestyle I paid for or planned for. When Hmlet could not meet their promise, I believe they could have done a more professional communication. For instance, a proper and official apology email from a manager/executive-level personnel could have been sent. From getting a phone call less than 3 weeks before my move-in date that my house won’t be ready to hearing that they are not sure when the house would be ready was frustrating enough. The further communication with them insisting I have no other option but to have to stay in lodge rooms while paying for my whole unit was not making sense and was extremely frustrating. In the end I got my deposit back. However, there was no compensation at all or any official apology about the losses they caused me. I not only had to look for my next house in a limited time because Hmlet’s notice was so last minute but also had to find my property when the rental price has already started to spike. I actually considered choosing Hmlet 2 years ago and my friend also considered it before. However, there were rooms’ sanitary reasons that led us decide not to proceed. Hence, when I heard about the launch of brand new whole units at Hamilton, I was looking forward to it. However, after this experience, I decided not to consider or recommend Hmlet to anyone again.