Hollyhoque

Salesgirls have the gloomiest face ever and put in zero effort to appear friendly. Staffs were busy chit-chatting, leaning against the cashier counter while there were customers in-stores. Asked politely if there's size S for new clothes, but was given a rude reply.Please improve.

Karr: "they should move somewhere else" wee: "the cashier kinda fresh" tok: "I want to buy the tracetogether sign"

Went down on Monday lunch time, expected it will open at 12.30pm, but wait till 1pm the shop remains close.

It's hard to believe that the retail shop has only 2 stars on Goggle reviews but after my first purchase with Hollyhoque, I can truly see why. It's such a pity that it is only my first purchase and I have already encountered a very unpleasant shopping experience. Firstly, I had to pay $0.80 to head down to the shop to collect my online purchase but only to received and realised that I got a wrong size dress when I reached home. It also didn't help that the retail assistant was slow in finding the clothes and took her own sweet time to fold the clothes and packed into the paper bag then. At home, I emailed to Hollyhoque to inform about the wrong item but received no reply at all. The next day evening, I made a trip down to return the wrong item in hopes of getting the correct item back. Nonetheless, the staff took a long time to determine my identity, order as well as finding the correct item. Eventually, the sales person smilingly told me that the boss had keyed in the wrong size in the system, I can expect an email reply the next day and that the correct item would be mailed to my residential address eventually. She then proceeded to collect the wrong item back. Despite the assurance, I began to feel sceptical as I received no response the following day. I emailed again and again to seek confirmation about the delivery (but no reply at all) , ultimately even reaching out to Facebook messenger and Instagram direct message. Thankfully I got a reply from IG asking for my email to check on my order. It was only then that my enquiry was heard. But, I was met with utter disappointment and annoyance when Hollyhoque apologised and replied that my email had gone to their spam box and they tried searching for the correct size item but is now unavailable/out of stock. Eventually, they refunded me the money for that item. All that being said, I felt all these could have been prevented and it was truly one the most disgusting customer service and online shopping experience I have had in my life. Imagine the frustration, time and energy needed for me to deal with such inefficient and inept business model and human error. I wish the business all the best and hope the future consumers can seriously consider and be informed before they decide to make any purchase.

Poor and unhelpful sales associate in the store. HH team seriously needs to keep up to their CS quality in order to keep their customers. There are so many choices out there, I don’t see why we have to endure such service.

Horrible customer service. Salesgirl was trying to rearrange the rack by colour while I was browsing and hit my hand with the hanger. After I tried the clothes the salesgirls did not help me with the pieces I did not want and just sat at the counter and stared at me while I put the hangers and clothes down.

Tried blue Jean boat neck at store. Last piece for M size. Love the pink colour but not available. So did a back order online of both blue and pink and paid for courier delivery to home. Waited for it to arrive. Received a message that there was a delay. It has been a month and clothing did not arrive. Checked my account online and it says items ‘fulfilled’. I just lost $80+. Emailed them, no reply. Finally, after 2 months, received a reply that the pink outfit is unavailable. I received the refund for it, and was sent only the blue outfit. It would have been more reassuring right from the start if HOLLYHOQUE had a better process for customers to be in the know what is happening each step of the way. Otherwise, customers will end up giving bad feedback. They need to be more prompt with their reply too. As I received my outfit, I am reviewing the stars from 1 to 3.

Horrendous customer service This company needs to improve on their quality check. Kay Sweetheart Bow Dress BLUE in M is different from Kay Sweetheart Bow Dress PINK in M. Did not know this until I bought the dress. Sales girl refused to let me try on the dress in blue as it was a new piece. The dress was not available on the rack and she assured me both colors would be of the same size. Not sure if its tagged wrongly or the sizes are not standardized. Went back to the store to try another Kay Sweetheart Bow Dress BLUE in M and still could not fit. Compared it with PINK in M and it fit well. Could've prevented this issue if the salesgirl allowed me to try it in the first place. She insisted very rudely that it was the company's policy to not allow customers to try new pieces. Other stores had no issues with this unless they are white pieces. Please review on this policy to prevent incidents like this from happening again. This whole process was a waste of my time + dealing with bad customer service. Their email replies took long and I had to prompt them.