Hotel Royal @ Queens - 12 Queen St

That was definitely not a 4 star hotel. Not even a 3 star. The room was not really nice. There were a lot of holes and others things on the wall. A 4 star hotel should not have such rooms. We stayed there in Dezemberr 2021 for almost 2 weeks. Also our double room was connected to another room which was accessible through a door in our room. It was looked but still you could hear every word spoken because the door was so thin. So it was really noisy. Regarding the cleanness it was okay. But the cleaner left the door open!! So anybody could have go in and steal the things from our room!!! There was a camera at the opposite of our door so we told this the receptionist and they also had a proof that the cleaning lady left the door open. All we got was an apologize and that this would never happen again because they talked to her. That’s unacceptable. Luckily nothing got stolen. Would not recommend this place! Also for this service it is very expensive.

Great location with shopping centres, hawker centres and markets close by. Also very close to MRT which was extremely easy and cheap to use. Rooms were very clean and comfortable. A special mention for Jaya, the concierge, who could not do enough for you and was always smiling.

oh yes. Good location hotel. The room is spacious. Not too bad compared with pre visit picture on google. The room is clean and the staff is pleasant. I will look forward to revisit if the price keep the same rate.

This is the best place in Singapore for cockroaches. We stayed two weeks, changed room, and enjoy the company of many cockroaches, in the bathroom, the room, the desk, our food. I nearly started to understand their language and become a distant cousin.

Despite other reviews complaining about their hygiene and cleanliness, our stay was great and the room was clean and comfy with the nice church view. Unfortunately they didn't have any double bed room available and ended up with twin bed. Quite a let down that apparently it's random even though we picked one with double bed for réservation. Their room seemed to be recently renovated and the the tub was rather shallow but nice. Overall would love to revisit in future.

Old hotel, revamped at some point. Rooms are spacious, windows don’t open. Breakfast was plentiful. Swimming pool not very clean. They have laundrette on the 4floor. The cleanliness should be improved a lot. We killed 3 cockroaches and the level of dust in the corners is amazing…

Looks typical from outside but they may have recently revamped the interiors. The toilets in guest rooms kept the 90s style of bathtub and shower at same spot with a shower curtain separating it and the sink area. Very nice TV and channels in the room. Pillows are a little too soft to our family liking, but it has nice views of the city which makes up for it. (stayed at level8)

We stayed for a month. It was a decent hotel. Staff were friendly. However when we checked in to our room, it had pungent smell of cigarettes although it mentioned non smoking hotel. Also you can see cockroaches running around. We requested the house keeper to clear the smell and we were told to come back in an hour. Location wise was superb. We hardly took any taxis during our stayed as trains and buses were so near and convenient. Food court, hawkers, cafes, restaurants etc within walking distance. Overall if you are not a fussy guest, this is the hotel you can consider. we