IMH Emergency - 80 Buangkok View

Service is very slow.Dillly dally.You call it emergency?

Absolutely terrifying, horrifying and shattering experience ever. I was referred to IMH Emergency Services after paying a visit to a polyclinic GP. GP was empathetic, patient with me and wanted me to seek immediate treatment at IMH. The nurses and doctors at IMH emergency services were extremely rude. I had chosen not to fill up next of kin details and for that, the nurse gave me a snark response, "If you faint here, then we have nobody to call lor." It was only after she read my referral letter, when she suddenly treated me gently and looked at me with sympathy. I waited 2 hours for a 15min consult. I was attended by Dr Claudia. She sounded like she did not want to be there at all. It felt as though I was just another burden she had to handle. She was more concerned about checking her manicure instead. I could only tell her briefly that I had been crying everyday since the previous Saturday. And she kept harping, "So what is the problem?" I was actively having trouble to speak about the pains and traumatic memories I have been experiencing, so I stayed silent for some time. She was impatient, and broke my silence by saying, "We are not having a conversation here. So I will reschedule for another time." I angrily gave in, because even though I had trouble trying to speak about the trauma, I knew that I actively needed help. So I explained everything as much as I could handle at the time, because it is immensely painful and shattering to have to replay and convey past traumatic experiences. After I told her everything, she told me she could not help me, she can only set up an appointment for me with a psychiatrist. And it's a phone review (not a counselling session) scheduled for 4 weeks later. It was only towards the end of the consult, when she finally sounded sympathetic. I was not provided with an apology at all. Where is the emotional first aid? It's bizarre to know that the specialised hospital, where people visit for mental/emotional health, don't even receive basic care. At the end of the day, they billed me $127 that feels deeply and fully unjustified, after the devastating experience they put me through. Absolutely horrifying. It's as if I were living a nightmare. I sincerely, earnestly hope no one has to go through what I experienced. And perhaps that is only something I can wish, given all the bad reviews you can find regarding IMH.