Integrated Health Plans Pte Ltd

This is one of the worse insurance provider I have encountered for the following reasons; - Poor coverage and benefits - Cumbersome procedure to claim - Rejects claims for insignificant reasons - Asks for GP memos for specialist treatment (otherwise they will reject your claim) but does not reimburses you for the memo - Slow response to claims and repeatedly request for supporting documents only to direct my claim to another department I will strongly advise against using them as your insurance provider

System not update for some new clinics. The Advance Punggol Northshore called me 1.5 hours before appointment and cancelled it just because the IHP not update their clinic in their portal. how can it be??? very disappointed with both parties.

The whole experience starting with the app, communication with the support staff, getting claims reimbursement is so poor that the firm must be avoided by all means.

Due to covid 19 situation, hospital do not allow family member to accompany throughout the whole procedure. Thanks to the concierge service provided by IHP, I feel more at ease from admission to discharge for my Day Surgery. Alven has been following up with me from pre-admission till discharge day. He is professional, amicably and helpful. I am lucky to be one of the chosen candidates for this soft launch service. To ensure my safety, he also send me home. Thank you for such a great service provided. I would strongly recommend to have this service roll out permanently. This is especially helpful for those first timer.

I am very grateful that IHP provided the medical concierge service. My operation came in a short notice and I was in need of help in understanding the procedure. IHP provided fast and needed information on WhatsApp and even had sent a personnel on my admission day. Thank you!!

What a miserable company to be insured by. We (myself and my colleagues in a small firm) have had nothing but poor experiences in our every interaction with IHP: from an App designed in the 1970's, to misinformation from their team about where to go, to reluctance to pay claims that are clearly covered. Avoid!

It’s been a really seamless and great experience with IHP. I would like to give thanks especially to Alven Choo who has been very helpful, nice and going extra miles to assist from my pre admission to post admission of my operation. He explained in details and accompanied me for the entire admission process , explained to me in details and guided me for my operation insurance coverage, what needs to be done and details to take note of. This really helps to lighten my mood when operation can be a stressful and scary process. Also, my discharge date was deferred to another day and on short notice within an hour that I informed Alven , Alven still rushed down to hospital to wait for my discharge while the hospital worked on my discharge processes. Alven waited for afew hours and the hospital then informed that there is no other paperwork and I could leave hospital immediately. As such , Alven waited for nothing but still insisted to wait for me at the lobby just to see me in person and say good bye. Alven really pushed the service to a new level. IHP is truly blessed with such excellent service employee. I would highly recommend Alven Choo if u are looking at IHP as your insurer partner!

very clean and convenient location, the staff is very friendly.. the wait time is brief and pleasant with a large modern reception area. the doctor genuinely sympathies with my concerns when I visit... an overall pleasant experience going on three years now. they also have a pharmacy within the building.