Jayleen 1918 - 42 Carpenter St

I booked this hotel through Agoda for a short staycation in advance for 17-19 december at the neighbouring Jayleen hotel. Received a text from the manager that they have shifted me to their neighbouring hotel Jayleen 1918 instead. Emailed if it is possible to check in early as we are coming from our night shift. Then received an email from Michelle Yap front desk officer that it is not possible. I just agreed to check in as per usual since our request was not possible. Received another email saying that my booking ID is not in their system and that they are fully booked?!? And to find another accomodation. What do u mean its not in the system when its stated booking confirmed in Agoda and ur manager Mr James Chong even texted me about it. Decided to just cancel it on Agoda. Totally unhappy, no proper explanation either. Will never book this place again and wont recommend it to anyone either.

I booked on klook online. Didn't meet expectations on hotel, We were given room no 108 near smoking area balcony was very nice view but cup are stain with coffee mark not washed cleaned. The side table,wall and floor has small ants seen. Toilet cover is broken. Receptionist was very polite lady her name is Irene.

Some might detect a charm. The flair is drab - oxymoronic yes. But true charm needs work creativity and flair.

Hotel had a smell. Room wasn't really clean when we checked in. House-keeping did not clean or replace towels (booked for 2 days). There was also a cockroach in the room! Overall, for the price paid, it was not worth it at all.

Hotel wasn't clean. I opened the mini bar to find milk and the fridge had a horrible stench. Hotel has a old european place deco but found pests, cockroaches at the reception and stuff. Unsure why but I had a feeling of being watched

The rooms are good. But the main thing is service. The only people in the whole city who were so welcoming and friendly and were helpful to us. Eric, Irene and Christina, those guys are lovely, they helped us a lot. A shoutout to the owner as well for allowing us to use the pc there. Very good hospitality. Will miss you all guys. Looking forward to visit u again.

Very old and rundown hotel. Staff here are more courteous than Jayleen Clarke Quay hotel. Lots of ants inside the room. Ants come out fm everywhere. Victoria hotel at Victoria St is definitely a much better choice in terms of prices, location, cleanliness, service & room comfort. Their long stay price is really very very good and staff are more professional and helpful.

My fiance and I stayed for one month. The staff was great, everything was very good had no problems with anything. For the price you can't go wrong and the location was very good. I would like to thank our room service person and his staff, always did a wonderful job and was fun to talk to. And Special thanks to Anna... She was awesome and a wonderful person that we felt very"at home" with her, she went out of her way for us. Thank you Anna and hope to see you soon.