KKKL Travel & Tours - 30 E Coast Rd

The air con is so cold it's like 5hrs sitting in a refrigerator on wheels. The air vents have slits to allow the cold air to come out even if you close the vent. Aparantly I'm told this is because if everyone closes the Venus the stay will freeze. Logic would tell me that if try Disnt have the air con so cold, people would not close to vents and it wouldn't freeze. Will try a different bus next time

Bus late for 1hr, no ppl inform have to ask around until someone ask us to board another bus to change at kastam, bus for unknown reason stop at yong peng for half hr, finally the driver do not know where is time Square, lost and stuck somewhere at wet market. This is seriously bad experience.

I purchased a KKKL SIN(kovan) to KL (TBS) bus ticket at 7am on 16 March 2019 in the morning, about 30sgd. I reached Kovan Hub block 206 at around 5.45am. The office is not opened yet. Then I went to a hawker center next to the bus stations to have my breakfast. At around 6.30am, i went to collect ticket at KKKL office (block 204) which is just behind the Kovan Hub as seen in the attached photo. I boarded the bus-JSD6899 at around 6.45am. There were few of them did not change bus ticket i think, boarded the wrong bus. Then a kkkl Chinese lady handled the situation professionally. There was also a passenger late. The lady called to the passenger and say sorry for can't wait for him for departure. The bus departed at 7.05, which is quite on time. The seat is comfortable, the bus driver is a Malay, mid age man, look quite handsome. Bus Wifi is provided in malaysia (KKKL is a singapore company). I cleared sg and malaysia custom at around 10.34am. There are a lot of ppl going to Malaysia due to the start of school holiday. Eventually I reached Berjaya Time sqaure at around 3.30pm. The first stop for the bus is berjaya timesquare. To not waste another 30minutes to TBS, I decided to get down there and have my grab to home. Overall experience is still okay. The bus driver service quite okay. The long duration is due to the traffic of custom clearing. I still prefer starmart over KKKL as the bus stop at TBS the first stop. But i will still take KKKL in the future given the overall experience is okay.

Not the pleasant bus ride to/fro Melaka. Wifi not working. Very slow trip from SG to Melaka. 745pm from Katong, reached Estadia hotel 6-7hrs later. On the trip back to SG, left melaka Central at 2:30pm, then reach kovan hub at 830pm. But I am going Katong! It's going to be a long long trip. Just to add on after reply from KKKL. When I travelled, it was not school holiday. It was during may. I shall provide more detail since KKKL's reply was so rude. The driver in fact went to pump oil in melaka before bringing the rest of us to the hotel in melaka. When coming back, I am not sure why it goes to Kovan too. Also down the review to 1 star Updated on 8/Jul/22. I am surprised KKKL remove their initial comment on my reply.

Took a return bus from Malacca to SG and this was quite an enjoyable ride despite many negative Google review that we read beforehand. 1. Bus arrived literally on time (3:15PM) without hassle and the bus attendant checked everyone in with their ticket and names. 2. Once everyone was on board, bus attendant briefly informed us about the trip length, prohibited items to bring into SG and such. 3. We took a 20-25min break in Ming-An rest area where passengers are advised to go to toilet, buy something to eat (eating is prohibited INSIDE the bus but passengers can eat in the rest area). I personally like this stop because it allowed us to move around a bit after sitting for 2+ hours 4. The bus attendant explained about SG-Malaysia custom, bus waiting time etc. 5. The bus was already waiting for us by the time we exit Malaysia custom and Singapore immigration. Overall a very smooth ride and I will definitely use KKKL again in the future cross-border travel.

Due to pandemic, there is no longer a office in Kovan but their phone line is still available. I purchased the tickets online and went to the bus terminal. The buses were there early. When time to board the bus, we had to to ask the bus drivers nearby which bus is going to Malacca. This is the only negative I have. The rest of the journey was quick and fuss free. Seats were comfortable and clean. Will book from KKKL again.

Bought Return Tickets between Katong V Singapore to Hatten Hotel Melaka just under $30SGD each. No one picks up the phone or answers email or their WeChat channel, Wi-Fi doesn’t work onboard. Travel time estimated 4-5 hours on website, for us (not the first arrival stop) was 5.5-6 hours both ways including 30 min stopover break at Yong Peng Coffee Shop (Coaches Rest Stop) (Ming An). Note the food court is cash only and there is no ATM. The shop which sells pastries, snacks and souvenir delicacies only accepts card above RM50. However coach arrived to pick up point on time, got us from point A to point B smoothly and comfortably. 4 stars

Bus from Singapore to Kuala Lumpur, started from Kovan Hub Bus terminal on time, then after 30min had a stop at KKKL office, then straight to the border. Driver waited for everyone to go through formalities, no passengers lost ?. Travelling during week day, no queues at the border. Ac in the bus ok, no need for jacket. Wifi problem, oh well,it happens. Driver clearly communicated where we needed a passport and where to take all the luggage. No covid relates formalities at both sides (although i had mysejahtera app installed and filled)