Masego The Safari Spa, SAFRA Jurong

Very unique themed spa. My appointed masseur knew exactly the right sore spots to hit on and Im amazed. Its really difficult to find a good massage place with good masseurs. Keep up the good work.

Environment was very good, spacious. All the therapist's service are good. The only minus point is the Sales Staff super pushy on signing package .

Dear Sir/Madam We had signed up a couple of Packages since Jaslyn times. Her services were excellent and awesome beyond comparison. However since she was transferred to Jurong Point Mary Chia your current services had deteriorated tremendously from bad to worst We usually go in a family of either 3 to 4 pax. We gave you an advance booking of at least 3 to 6 weeks to confirmed the date, time and optional for masseuses preferred. Could understand due COVID 19, it a trying time. Unfortunately many a time, we had endure the bad sevice occur to us as time and again we had to change for another time slot given another at least 4 weeks of deferment of waiting time. Not only this had happened to us. Recently we booked for this coming Saturday 14th November that was after a deferment.  Your staff told us Allan had high blood pressure so we couldn't have 3 pax but only 2 pax available for massage Many a time we heard of your excuses like masseuses had an accident, operation, went back to Malaysia or had resigned lastly was Allan had high blood pressure. We had given your great and well known establishment full support for many years. Now your service really suck. We are sick of your excuses. Seriously we can accept reasonable excuses but not always. Please advised

Signed up for a 1.5hrs spa package for aromatherapy but turn out I am given just normal massage without aromatherapy. Masseus gave very hard massage and only can speak Chinese as she's from china. Alot of pinching and squeezing not sure what kind of massage. Package says herbal footbath but I was given a sea salt foot bath. Package say I will be given ginger tea but I was given Lipton tea. I guess because the price was less then 50 bucks so I already expected alot of cutting corners. furthermore, the customer beside my tent keep talking loudly with his masseus, spoil the whole ambience totally cannot relax. Really you pay more you get better service.

The center is currently under renovation. Call the number and the one pick up was a man . Make appointment today but when arrive then realize the center is currently renovation. The lady incharge say they are still not ready to take in customer. The telephone was redirected to China town branch. This reflect poor communication and when call back, the man even challenge to call his boss . This is disappointing and bad experience.

Made an appt over phone for 515pm. Reached on time and paid for my slot. Only to find that there is no one available to do the massage. Why would you accept the booking if there is no one available for that time slot? This is a waste of ones time. Also agree that the sales staff are super pushy. Why would I sign a package for 10 sessions when the first session can’t even be done properly.

Sales person approached me on August so I bought 2 vouchers but till now i haven’t go for the treatments. Called them several times, either no answer, rude customer service or fully booked. So my appointment will be on December instead. Kept telling me “fully booked” but in the first place, you shouldn’t promote if you cant handle the traffic. Very unprofessional. Shall wait till December to see if it’s worth the wait. Updated: Went on Dec, reception lady tried to hard sell us. Initially, was given a few choices, facial/back body massage/slimming massage etc but the reception lady didn’t gave us a choice! Had to follow what she suggested but we chose not to add on despite her repeating. However, the lady who massaged me was nice and skilful. Didnt talked much but my friend’s masseuse tried to manipulate my friend to sign up for a package. Overall, I don’t recommend this place but it’s worth a try if you get a nice masseuse. ?✌?

Very calming ambience with individual safari tents for each person. Pictures speaks a thousand words so look through the pictures I've posted. As for the massage, I took a 1.5hr foot massage. Skills of the masseuse was good and smooth when transitioning to different pressure points on my foot. Overall nice experience.