Mobilesoft

In summary, extremely bad attitude towards customers when something goes wrong. Sarcastic as well even when spoken to nicely. Blames customers when the shopkeeper can’t do a good job pasting screen protectors. Customer’s fault that there’s dust in between the protector and screen. He will redo it for you but in the process keep blaming you or your phone for it. Will not come back even if you paid me. Poor quality products as well. Got my tempered glass screen protector here, broke within 3 days. I am a very careful person and used my previous tempered glass protector for over a year. Got it replaced here because I though they will replace it for free since it broke so soon and it broke again within a month. Read on for full scenario... I bought a tempered glass protector from here and it chipped after just 3 days, because of the chip, it cracked across. I did not drop my phone or throw it. I merely placed it in a secure compartment in my bag. Have been using tempered glass protectors for at least a year and this is the first that broke within 3 days when it was well taken care of. Went back to the shop to get it changed and the uncle changed it for me without saying he will charge me or asking if I’m ok with a certain price. Told me rudely that it’s not for free when I thanked him and wanted to leave (naive of me to think that he will change it free of charge but since he didn’t say he will charge me when I explained the scenario to him, I assumed he was changing it out of goodwill since it was bought so recently). He did charge me for a cheaper price which I was ok with. But the job he did was terrible. It had so many specks of dust under the protector, which could no be seen in the shop because of the poor lighting. It was very obvious once I went upstairs. Went back down to have it redone, and the dust was still there. It had to be redone at least 5 times before it was gone. And each time I pointed out the dust to the uncle, he was really sarcastic. He just blamed me right from the start when I brought my phone to him. He said it was my fault that the glass broke, because I just have dropped it. When I said I didn’t drop it, he went on to say that I must have just thrown it in my bag. I showed him the compact handbag that I was carrying, the phone was secure in it and will not have space to move around. He went on to say there’s keys in my bag - there wasn’t. And then he said oh there’s metal in my bag. Then he said that 8 out of 10 girls will break their screen protector within a week. Sexist. An regarding the dust, he said the dust was stuck to my phone screen, which was impossible because I brought a brand new phone to them to paste the protector the first time and it was fine. The dust only appeared when he changed the protector (the first person who pasted it for me was really fast and efficient). He was quite lousy at pasting the screen as he kept taking it out and using a sticker to remove the dust from the protector. He did not clean my phone before pasting. Went on to say sarcastically that my phone protector has to be pasted in a vacuum environment. When he was finally done for the last time, he had a friend at the front of the shop, he spoke bad about me, in front of me, to that friend. Disgusting. I just had to show him that there was still dust but explained to him that there’s no point in asking him to do it again since he’s tried so many times and it’s still the same. He went on to say he’s not trying to pick a fight with me while blaming me. Tried to explain to me that because of the kind of screen protector and phone cover that I bought, that’s why it breaks easier. I bought both from this shop after heeding their advice on what kind of cover to buy. So if you want quality product and decent shopkeepers, please don’t come here. There are so many other places that charge the same but with better products and services.