Mount Elizabeth Novena Hospital - 38 Irrawaddy Rd

Would basically say this is the best service hospital in Singapore Called parkway ambulance to get me into a&e. After some checks Got warded in after just filling up some admissions forms. Service is top notch ! Food is fantastic ! Breakfast , tea break , lunch , supper all is awesome ! Making my stay here less stress ! The nurses here are very polite, friendly & helpful. There’s even a butler to meet all my needs here And a concierge to help me if there’s any questions about billing. There’s a complimentary Limousine service back home after I discharge! Thank you so much !!

It has been a while since I was planning to share my experience at Mount Elisabeth hospital. I must say I have mixed feelings about it. In December last year I arrived to emergency unit with chest tightness, tingling sensation in my arm, feeling extremely weak and slightly sick. First of all the male nurse that greeted me was not empathetic, telling me to "calm down" as he needs to measure my heart rate. He looked angry (maybe tired) and almost fed up with his job. Then this tall male doctor comes to see me flashing his rolex in my face and telling me that I am just stressed and having a panic attack. I and my husband explained to him that a panic attack is highly unlikely as my lifestyle is stressfree and I was going through a happy phase in my life. The doctor sticked to his decision to let me go home with some xanax withought further investigation. Shortly after this I ended up in ICU at the same hospital with pericarditis. Something to add, when I was admitted to ICU the person that walked me from the ground floor to my room was very fast, didn't even look back while I was struggling with his pase. He was eating some candy and kept flipping keys in his hand as if he was some kind of boss there. When we entered the room he took his sweet time to show me all the fancy attributes etc while all I wanted is to lay down.. . Again, I felt the lack of empathy and care. Only the nurses on my floor (8th floor I believe ir was) were extremely caring, warm and attentive. They prioritised my health and wellbeing at all times. When you feel like you are dying, you don't care about the flashy rooms, or 5 page menu. All you want is to feel safe, comfortable and being taken care of. I hope the team and consider my feedback and perhaps include more staff training. Both at emergency and the admissions. Thank you, Dalia

Patients get seen very quickly, healthcare staff are very efficient. I'm just very concerned about the staff in charge of pre-registration (in front of A&E lobby glass door) He was coughing and he kept removing and adjusting his mask. This does not comply with ANY COVID protocol. Why is an unwell staff manning the station and being in contact with all the patients who have to register? And has he been trained to be cautious about the protocols?

The facilities and staff at the hospital were top notch! Thanks so much for being so accommodating and nice during my stay there. I always felt safe and well cared for. The nurses, household and cleaning staff were all very friendly! Please send my regards to the nurses of Ward 11 specifically :) They even called to check up on me after discharge.

Thanks a lot MNH Staff. I did not feel, I stay at hospital, facilities similar to five star hotel experience. Special gratitude to Ward2 staff. Finally, thanks for arranging Limo service and drop me home safely.

On 22nd march 2022 I was admitted to MOUNT E NOVENA from TTSH accident emergency As there were no more bed(s) in ttsh(waiting time was no joke) I was super I'll at that time, and my heart was a bout to burst as it keep pounding very hard even at rest When I reached my ward , However, the nurse was assuring especially the Malay nurse with short hair. She consoles me as I was really unconsolable after going to many docs to no avail (no recovery). My hope was bleak at that time Through my three days stay here, I was checked by different doctor, nurses and radiologist who were competent, know their job and care about patient condition.Trying to figure out the underlying issue My condition stabilize as compared to the first time I was admitted to mount e ,(vomit)(heart palpitations) in which other hospital (CGH) just brushed it off as GASTRIC ?! which I REALLY DOUBT so Thank u nurses and doctors, I hope you will continue to provide tip top service not for myself but for others as well especially during COVID-19 I hope I WILL RECOVER FAST without any worries so I can resume my work without any qualms. On a side note , the administration side of the hospital should be fast and alert as there are some patients including myself who have finance issues , therefore treatment was delayed Overall a good experience @ this hospital. But it comes with a price .

Had a wonderful stay with my wife. Environment is clean definitely, staffs are all very kind and the menu are so awesome! Highly recommend this brand new Mount E hospital if you are planning for give birth in private hospital.

They are obviously the premier hospital experience for a reason. The staff and service quality was excellent during my short stay and as long as I can afford it, I'll always choose Mount E if I need to be warded! The nurses are so polite and gentle even when sticking a needle into you. The food selection is awesome and the rooms are like small hotel rooms. Basically everything is there for you to focus on your recovery. And I feel it really makes a difference!