MyRepublic Store - AMK Hub

It's an semi open place shop, and sometime there is only 1 staff there. And if there is 2-3 customers, and if that staff is servicing 1 or signing contract for that customer. The rest of the customer will be like standing there don't know what to do. The most annoying part is when u just have some short and simple questions to seek their help and advice and you are rushing to another place. There is no other staff to assist you and we cannot just simply interrupt that staff beause that only staff is serving and explaining to that customer about the policy of the contract. I would like to suggest their company to hire more staff to help those customers.

Avoid, company run by bots. Issue won't get resolve swiftly. Please respond to my Email.

Horrible service at AMK hub my republic. Very disappointed with the staff attitude ?

Avoid the Telco, can't provide decent service. Call on 31 Jan to arrange for relocation and date set for 11 Feb. Was told I need to pay close to $200 and I agreed to it. On 11 Feb, no serviceman came. Called and reply was no request lodge. But how can it be when they sent me online invoice on 6 Feb of $49 for approval of relocation request (other amount to be paid after service). Tried calling hotline on 13 Feb for more than 30min over a span of 5 hour but no one pick up call. On 14 Feb, manage to get thru and start blasting customer service over their inefficiency. Told them my available time for that day so that relocation dept can contact me. Lady from relocation dept called and told me earliest is following Mon, 18 Feb and I agreed to the date and time. To my horror, 1 min after the call, I received sms telling me I have agreed for them to come over on 18 Mar. Call hotline again and blast them for wasting my time for clarification.

Similar experience to another customer pointed out here. I made an order online confirmed the date and given alternative date on both 10Feb and 11Feb but they changed the appointment date to a later date on their end. Emailed to complain, nobody replies. Went to live chat support to cancel since their service is inconsistent, told me my order was not approved but asked me to pay cancellation fee? Decided to go with M1, please think twice before even signing up with them

Don't trust any MVNO, especially this one. HOPELESS. I QUITTED ON DAY ONE AFTER COMING HERE. They basically don't have access to system or anything. Their portal worst, just you look for Singtel and Singtel ask you look for them. Singtel and MVNO are hopeless.

Went to get privacy screen here was and was charged $29 and just the day after i made the privacy screen it broke. Went back to get a replacement and they said this is self damaged so cant replace when it was made only yesterday! Ended up charging me half price to had it remake, two days later it broke again. Really sucks, don't do your screen protector here guys ?

Horrible service attitude. After vising this page with the multiple 1 star reviews, I will need to add my own. The staff basically offered no help at all and just kept quiet while I was there. Warning, huge chunk of text coming: I signed up for an online flash deal on Monday but the earliest delivery date for the SIM card was on Friday. However, as my previous telco's plan will renew on Saturday, I was cutting it close in terms of the port over process as I would be charged by my previous telco if they do not port over my number in time. I went to MyRepublic's live chat and was assisted by Perlito, who has been prompt in providing help. After he/she escalated my issue, I was told that they were unable to switch my delivery option to a self collect one where I could just head down to any outlet to pick up a SIM card. They instead suggested that I cancelled the online sign up that I did and go down to the store ASAP so that I can get everything processed and the sim card on the same day. This conversation happened on Tuesday. I specifically verified whether I will still be entitled to the flash deal and was given confirmation that I could. Lo and behold, when I made a detour and rushed down after work to this AMK outlet, I was astonished and left speechless when I was informed by the AMK staff that I won't be able to sign up for that plan because it has already been discontinued with immediate effect from Monday. There was no way they could help me sign up for the plan because it no longer exists on their system. After telling me that, they just remained quiet and did not offer me any solutions or assistance. I was left with frantically emailing Perlito once again to either 1) Reverse the cancellation of my online sign up and hope that they will be able to expedite the port in request so that I won't get double charged. OR 2) Just forget about this whole thing and go with another telco. I am not sure why there is such a disconnect between their teams and information. Who should I be listening to in this situation? Bad service experience before I haven't started using their service. I have just gotten a reply from Perlito and thankfully they have been able to offer a solution, which is to not cancel my plan and proceed with trying to expedite my port in process, but I would like to again reiterate the utter lack of support provided by the team (a lady and a man who refused to provide their names) at the AMK outlet. Please educate them on what is proper customer support because I did not receive any whatsoever while I was there. The total lack of interest to help me with my situation couldn't have been more apparent. Hopefully this can be looked at and improved. The team should have the service standard of Perlito and the online team.