Nail Palace - Bishan MRT - #01-03 Bishan MRT

The assistant tried hard to sell package . When I decided to pay ala carte. Her face turned black n removed the toes rubber rudely. Asked if it's ready to go . Black face n told me u can leave if u r hurry .didn't even remive My towel

Service good. But tends to hard push for customers to buy new Service packages or products from them. Happens at every visit. So I rarely visit nowadays. Would have rates 4stars if they don hard push salea

I just wanted to do gel mani& pedi. Two girls were attended me and Through out the session they are more on doing sales, ask you to add on, you won’t enjoy the process. When I asked how much, they just said those prices are for walk in, you will definitely get a special price for the package. I thought I add on so much thing would be cheaper. Who know The bill was $360, but they Will ask you to pay $400 as deposit for their $5k package, after I refused so many times they reduced to 2k++ (Everyone has their calculator from their pockets ?) They offer installment plans, they have 18 outlets n largest nail spa n the package no expiry date all that. I told them I didn’t bring any card or more cash, they ok to let me place the $400 as deposit n come back to pay the balance after that. All faces were turn black, n I just want to go home. My bill were $360 but I don care just paid 400 and I would not come back again. With the amount that I have paid is not really worth for the artwork as well. You can get much more better in other place I believe.

EXTREME HARDSELL, just like all their other outlets. Wasted so much time trying to decline their 'cheapest-and-you-will-never-get-this-price-again-if you-come-back-next-time' package. Staffs try to chat you up and then constantly harass you to buy their package by whipping out their calculators from their pocket and pretending to do calculations to show you that that's the lowest price they can offer. They will often try to corner you and they do this in pairs or more. Advisable to rudely decline or just walk out, it'll save you a few hundred bucks and a lot a lot of time. If all else fails, wear your headphones, close your eyes and pretend to not hear them. Very disturbed experience and mediocre service, no wonder no customers even during Christmas. Definitely will not visit ever again. AVOID.AT.ALL.COST!

I sign up the package at Amk outlet 2009 , yearly they will remind me I have a package but due to work I can’t go over. Yesterday I decided to walk in to Bishan outlet and ask about my package they still keep my records. The staff that do for me she’s really helpful don’t mind to OT. Miyuki very professional explaining how’s dose my ingrow nail form. She work from year 2007 to now :) I’m very lucky to meet her , she book appointment for treatment on the very next day , she willing to OT again. Is really very touching she even tell me the shop going to close on 7/3/2021 and move to other place.

Communication breakdown. I came for pedicure with my daughter. As we settled down we are asked “Yao Yuan” Ma? We thought she was asking whether we wanted our nails “rounded”, and said yes. Later found out she meant whether we wanted medicated tablet 药丸 in the soak. We were charged extra $10 each. Not nice.

If I could give zero stars, I would. Mind you, I am a customer that purchased a package worth S$700 from this outlet. I blame this on the management style of the Nail Palace chain who made the nail technicians focus on hard-selling instead of truly servicing clients. If you want to visit this outlet, beware. Even if you put on headphones and say NO to all their upselling tricks, they will not leave you alone until you leave the salon. Everytime I visit the salon, they claim that I have nail fungus but I do not purchase their fungus treatment. Turns out, after more than 2 years, my nails are perfectly healthy and have not fallen out yet. If they pressure you, please take a video as proof and report to authorities.

Customer service was a 9/10 lady was very nice. However, the painting of nails was terrible i paid almost $40 for this quality. Being one of the top nail salon in singapore i expected more as the price was also on the higher side. Will never ever visit again.