NESCAFE Dolce Gusto Singapore - 15A Changi Business Park Central 1

Their machines are unreliable & their after service is even worst than expected. I'm giving 2 stars for the tasty coffee & their Starbucks coffee capsules has better varieties & tasty too.

World’s lousiest service. I ordered a machine with a set of capsules and all I got was a descaling agent. Wrong order delivered. I needed the machine urgently for a gathering and now this is a big horrid mess! Never order from them !

Seriously do fix your website asap, the entire page is greyed out like a filter. Navigation is a nightmare. Horrendous service support and frequent false marketing scams. Where do we get the $20 web credit for shopping upon signing up? Total BS Nescafé SG

Don't waste your money to buy Dolce Gusto machines. I bought one and have been using it for awhile, I stop using it and kept the machine for about a yeat before I took it out to use it again, but the machine spoiled. It doesn't dispense any water. Then I got another machine, after using it for awhile it leaks water. Don't bother to send it for repair as the repair cost will be almost the same as buying a new machine. So disappointed.

I must have been the unlucky one. Since my monthly capsule subscription started in Jan 2016, 9 times out of 10 (lost count already), there were always some issues with non activation, delivery issues, payment issues, wrong charges, "email said someone will call to arrange delivery but never did and delivery man just appear",etc requiring extra intervention. Last month, we hit the system cannot process payment issue. Although I was told it had been resolved, I was wrongly charged for one extra month and had to wait 45 days for refund. Still waiting. This month on Oct 9, we again hit the system cannot process payment issue that I was promised had been resolved last month. A subscription system should work by now after almost 2 years right? Is that unreasonable thinking? The experience should be that i placed the order for a recurring 5 boxes of coffee, DG fulfills that, repeat again next month. Sounds simple right but my experience has been anything but that. Since this Monday 9 Oct, I have been reminding DG to provide me with a status update and also to speak with management but have yet to get a response. I wonder why that is so difficult for DG. I had wanted to put negative stars but the format would not allow me,

This company absolutely deserve their bad ratings on this page. My purchase experience with them has been horrible with only their well trained customer service officers the saving grace. I bought a lumio machine from their website a couple of weeks back. The first attempted delivery of the item took 9 days (6 workings days) - thats extremely long by today's standard. Your competitor, Nespresso have a Same-Day delivery option. When delivered, the item was faulty (no water flow). Called the hotline and was given troubleshooting tutorial but it still didn't work. I then told them that I want the item exchanged. But the CSO mentioned that before they were willing to entertain the request, I first had to let the water sit in the tank for 2 full days (as part of their troubleshoot process). Really? Frustrated at this point, I told them I want a refund on the faulty item. Another CSO called and told me that I will have to send in an email request and the refund is subjected on a case by case basis. I sent the email request, only for them to request for a video proof of the faulty item. Really? You guys sold me a faulty product, and not only did you NOT try to make up for it by making my life easier. You made it worse by treating your customer like we owe it to you. Your product is unreliable, your service protocols are horrible and I pity the CSOs that have to work for your company because I can imagine the amount of hate they get from customers. Wake up!

As I liked the coffee, bought a gusto machine about a year plus back. Machine was doing OK until at about 1st year of use it started giving some issues. The "activation" lever would not lock and had to be re-engaged to activate the water. While annoying, still usable and I continued using. After 1.5 years, the water that was dispensed at times was not hot. Had to throw away some capsules. The last straw was when the water level that was set always dispensed at the wrong/lowest level. Called service centre, enquired about repairs, and after I described the faults, CSO said machine was not worth repairing. Well OK I decided to buy a new machine, a new "improved model". Part of the deal was when you buy the new machine they would give a $20 webshop credit to buy the capsules. But when I registered the new machine, was told that I couldn't get the "credit" as I had used the same account I had registered my previous machine. I was told I had to use a different account to register. What a load of rubbish! I appealed and they didn't reply. I'm not hard-up for the $20 credit, but it's just a matter of principle…. Will not be buying any dunce-gusto in the new future.

I bought my Nescafe Genio S Coffee Machine through their official Lazada store and received it the next day. I got it at a good price during their pre order sale. I paid $139 with 6 boxes of capsules included and a gift. I have yet to use my machine but hopefully it will be ok. Will update here again if there is any change to my review.