Niks Maple Clinic - 825 Tampines Street 81

I've been a customer for 10 years now. The doctors are helpful and the staff service is excellent. Friendly service and they always make an effort to provide thorough and detailed explanation on how to use the creams.

We waited for over an hour outside the clinic. Apparently you have to keep going to check the number. And if you missed the number, too bad - you have to wait for 3 more. What kind of system is this? Can’t believe it. Will not return again. To management - Thanks for your reply. I type here since I cannot reply to your reply. When collecting the medication, one of your staff was overheard telling her colleague, and obviously deliberately in front of me - "Better go out and call the next person before they complain. People think we are very free to keep going out to call them." The issue is not about the waiting nor the missed queue - it's the attitude of your staff that has been complained by other patients in the reviews, which I'm sure you have read them off. Dr Low was so good, but the entire experience is destroyed by a staff who has no regards for the clinic's good reputation. That's what you need to address. And yes, if it's because of COVID that patients are waiting outside, is it really so difficult for the staff to go out and get the patients? Surely there is room for better customer service. Thank you for your response, deeply appreciated.

I had an allergy since I gave birth to my son .Had gone to so many doctors for around a year and no one could cure it completely .Doctor Ang very experienced and is so good she cured my allergy completely in just two appointments. She is very patient lady and listens to all the problems keenly .Also the staff is very supportive and explains all the medications nicely .Really selfless service ,I would recommend to visit .

Worst service I have ever met! 1st time visit, before I came I have called them abt 12:15 to double check the operational hours and they told me the closing time for Sat is 1pm. So I happily took grab and travelled from Serangoon to here. The funny thing is they then told me their queue number has finished at 9:30 and ask me to come back tomorrow. Is it so difficult to inform your customer that your queue has finished when the time I called in????? Of course I know this is a walk-in clinic but if you could tell me over the phone that your queue number was fully taken I won’t even come and waste my cab fare.

Inefficiency at its best. Clinic opens at 9am but at 10am, only 2 patients have seen the doctor. Also, some patients take a super long time in consult. Please make sure all those inconsiderate people are CHARGED EXTRA!!!!!!!!!!

Doctor ong is really good However, the staffs were rude and unfriendly. Quite disappointed with their service.

Dr Serene Ang was patience and nice on explaining my skin problem and recommend me which product to use for my skin to cure my pimples and pores as well as my pimple scars.

I was here after sustaining some kitchen burns on my skin and needed a doctor to look at it. Just a note of caution, Dr will prescribe NIKS products that are not claimable from insurance. Doctors should make it a point to mention if they prescribe non-medicines or non-phamaceuticals. I was not informed that these were not claimable, nor was I informed that the 'serum' and 'moisturiser' were optional - I just assumed they were prescription barrier topical applications.