Otaku House @ Suntec City - 3 Temasek Blvd

Coins got stuck in gacha machine. Helped us with the retrieval of one toy but refused to help us with fixing the stuck gacha machine even when we were prepared to spend more on it. Brusque and rude as well. We came by at 12pm on Dec 19. Response to owner: I had a similar encounter last year. The person in charge sold us the capsules directly by grabbing at random after we paid. This can be easily done to bypass the faulty machine but your employee didn't bother. Disappointing that you defend such poor behavior.

I like this place as it is located in the heart of CBD. always come here for a nice weekend, time flies!

Poorly mange shop, over focus on Ichiban Kuji sales. Lost my figurine during transit from warehouse to shop and I have sent in multiples email and FB message for self collection on remaining ready stock items but no response. Trying to get hold of them for the past 1 month. Most likely remaining items lost in transit as well. Will never Pre-Order or recommend this shop to anyone. There are more reliable shop out there.

Came in to buy some kuji tickets and the staff im black and white apron/overalls was very rude. She took the box and slammed it on the counter then asked me to just open it in such an aggresive manner. I understand that people have their bad days, but that customer service was below the bare minimum; discouraging me from buying more after my first try. Will only come and buy more if she is off shift.

[Important Update]: Otaku House responded to my review and asked that I email them with more details, so I did and also left my mobile number as requested. There was then NO FOLLOW UP again on their end. After dropping them another email 2 weeks later, they claimed they called 4 times and could not reach me. Nope. Did not register on my call log. In their shoes, would you minimally drop a message/email to indicate that you have attempted to call? I would drop a message if I cannot get in touch with my friends. This is why I find it hard to believe that they had difficulties contacting me. The manage simply forgotten to get back to me. Just like their staff did (in a couple of hours). p/s: Save yourself some potential heartache and check out La Tendo upstairs (possible the greatest range of products in SG and better customer service) or Collector Base at Funan (best customer service experience. will spend effort to find out about new releases and remember to call you days after to update you that their site now carries the items), especially if you wish to pre-order / enquire about Anime goods. They will follow up on your queries, no matter how simple they are :) _____________________________________________________________________ Original review below: You should really read the string of negative comments to have a more accurate expectation of the customer service experience that you will get from Otaku House. I had my first pre-order experience with them and it was a terrible one. Otaku House should really work on improving their logistics management system. What's upsetting is their service standards. As the item I've pre-ordered has not arrived, I've left my number for them to call me when it arrives as I walk around the mall. Unfortunately, both salesperson didn't bother to do so. I went down to the shop much later to realise that the item has arrived and there was no apology for not following up. Just silence. Take your sales elsewhere as they clearly do not value their customers.

I heard many bad rumours about Otaku House but my experience there was a pleasant one . Yes , they lack base on the collection of figurines but the ones they have are not so bad . This was my first time buying a figurine and had multiple queries which were answered patiently my the sales person. Above Otaku House is La Tendo but their figurines and merch and very expensive and prices are 10% more than in Otaku House . The only reason why i am giving 4 star and not 5 is because they advertised membership with spending of $30 even though they were unable to sign you up for membership. Anyways, i think the salesperson have been change as their behaviour doesn't not match the negative comments from the past reviews . Well done Otaku House !!!

Poor customer service, emails take at least 10 days to get a response. Double standards and unfairness when dealing with missing kuji orders / tickets not pulled according to order numbers / reshuffling of prizes. Have been a regular buyer since 2019 but the recent events have make me decided to switch to other kuji stores.

Bought multiple kuji tickets online and gotten Prize A, merchandise box was damaged by inhouse delivery. Business owner not sincere enough to resolve the issue, they can't replace because no existing stock and given options to accept it or refund with a single ticket price. They are not empathy towards customer, poor customer experience from them. If I'm the business owner, I could have replace it even buying off from open market and ensure delivery was done in a proper way to improve value to customer. Basically to them, they don't bother as long the main item is not damage and you take it or leave it. Reply to owner: Business owner need to ensure that they delivered good merchandise including the box to customer. If customer accepted the condition before buying and yes it is agreed under that condition. However this is not the case, it is within your company issue and it has to be resolved internally between business owner and delivery company. How can it be customer who pay for the item and shoulder the consequence when damaged during delivery arranged by company from warehouse to retail shop?