Pet Master Mega Store by CatSmart

Been a loyal customer of petsmaster for the past 2 years. ... never thought of one day will find moving ? inside the packs of dog food. Disgusted , disappointed and upset cos my dog must have eaten some...?

Took my pack for the pool; they hated it, but I loved it! Complimentary self-grooming after. The puppers could be washed and dried before we loaded them all back on the car for the road home. Staff was friendly and very sweet to the dogs.

Hi Pet Master Parkland East, I was at yr store yesterday evening and bought quite alot of stuff but unfortunately when I got home, I realised that one of the item that was supposed to be discounted 60% was only given 20%. However, I tried all evening and this morning to call yr store as well as WhatsApp yr chat line but no reply nor pick up. I was impressed with your in-store experience but unfortunately kinda let down by the after-sales service, else you would hv been definitely a 5-star merchant! I hope u can check yr WhatsApp chat line and revert to me asap. Thank you!

Stay away, particularly DIY and swimming pool. The supervisor won't assist you in your favor if you face any issue regardless of how tiny it is and they are ready to lose their regulars over $10 or small clean water. Always wondered why this DIY/swimming pool, which is nearly a quarter of their store space, is empty, but now I know why. Have visited here for my dog's rehab. for 6-7 weeks on every Sat. and have seen only two customers before and after me. I tried to use their DIY vending machine for the first time today to clean my dog only with water after a 30-min swim, but this machine didn't get us clean water but only with soap! Ok, you sometimes have issues with the machine, so asked their help, crew tried some but didn't work. The supervisor came - he claimed soapy bubbly water we all see is clean water! We argued, and then he said the vending machine is someone else's, and he has nothing to do with it, but he said he doesn't want to argue with me any more when I asked him if the owner of the machine does not pay any rent to him. I asked him to let us use other DIY room for 5-min just to clear all soap on my dog with clean water, and he refused. He said the DIY rooms are booked while I saw they are empty. My dog came home with soaps everywhere on his body. I struggled to understand why it needed to be this harsh for no reason. Guys in the HQ - you should know why your facilities are empty. Good luck with your free promotions on swimming pool next week. It's not about advertisement. Crew tried to help me but didn't work, so probably toxic working environment there too. The supervisor refused to give me his name, but wrote it down in a way that I couldn't really recognize what it is on the company business card after I insisted him a few times. I will have to continue my dog's rehap for the next few months at least, but bye bye.

Huge shop with decent selection of food and supplies but Pet Lovers Center still have more selection as their stores are more packed. Huge selection of snacks but only carry the more common brands of dog dried food and only a few brands of wet food. This place has a lot of space to walk around and it’s clean and brightly lit. Pricing is comparable with items you find online and other pet stores. Worth a visit if you’re in the area.

Chanced upon tis store on a rainy day with 2 cats in tow at ECP. So glad we did! Huge pets store in ECP itself - making it possible to get any necessities for our pets while strolling at e beach park, with super friendly sales staff! The store could easily be missed, but it is located behind Starbucks & carpark is convenient too. ??? P.S. Thanks for allowing our cat her 10mins of fame on e counter! ?

Located at East Coast park, ample parking. Not bad but the selection for cat stuff still a bit limited. Can bring your pets to go jalan jalan at the beach too. I bought Dermacare shampoo for my lil kitty.

Came to this place to find some frozen food for my dog and was pleasantly suprised at how extensive the products were. Do note that they only have one standing freezer for raw dog food. Not only is there the raw food, there's kibbles, supplements, treats and all sorts of stuff for other pets like cats , turtles and fish! They even sell accessories and toys for your pets! What I really liked of this place was the positive vibes, emitted from both the customers and the staff. I feel very comfortable shopping here. And your furry friends will as well, with many other pet owners walking around. Will come back again!