Raffles Hospital

Name: Raffles Hospital
Address: Raffles Hospital, Singapore

2.9/5 ★ based on 8 reviews

Contact Raffles Hospital

Address :
Phone :	📞 +
Website :	https://www.rafflesmedicalgroup.com/services/hospital
Categories :	Hospital , Emergency care service , Private hospital ,
City :	Raffles Hospital

Best Hospital in Singapore

D	Doreen Chia on Google ★ ★ ★ ★ ★ Went for a teleconsulation at 8:30am with a GP this morning. Was told that medication will be received in 3 hours. No sights of it all the way till 12pm. Made a call to 63112121 and was informed that it will arrive latest by 2pm. Still no sights of it at 2pm. Made another call at 2:30pm and was informed that they had told the rider to expedite the delivery. The rider had informed the staff that latest by 4pm and they had told the rider this is not acceptable and will have to expedite. No sights of it at 4pm. Called back the number above and nobody answer. Am feeling so uncomfortable and painful with my sore throat and with my current pregnant situation, i cant just make do with any medication or lozenges available at home. Was just hoping to receive my prescribed medication asap so I can recover soon and feel better at least. Most horrible experience from Raffles Medical Group. Do not even deserve a star but was forced to give, if not, wouldnt even be able to post this review.
F	Faith Zhi Min on Google ★ ★ ★ ★ ★ Never had a poorer experience at another hospital for health checkup. Staff have no idea what they are doing. And registering 10 people takes more than an hour. Didn't tell you how to get queue number. Just left all patients waiting around for nothing. Utterly horrible. Companies please stop assigning Raffles Hospital as the default health checkup for your employees please.
C	Chung Nguyen on Google ★ ★ ★ ★ ★ Health screening: So much time waiting even I didn’t see lots of patients. After seeing the doctor, I waited for nearly 45 mins. I checked with the staff and then I was called for X-ray only after that. And now I’m still waiting for next item in the list. I can see lots of waiting time between. I came at 9am, now nearly 2 hours passed and I have done seeing doctor and xray only. Raffles Hospitals needs to reassess the whole process to make it more efficient and more pleasant for patients.
J	Jasmine.C on Google ★ ★ ★ ★ ★ Understand that covid period the hospital staffs is busy. However 4.30pm to 10.30pm without updating patient’s family of the condition. 6pm I went in to the Critical ward check and after that I have called twice, 7.33pm and 10.22pm to ask on updates on my grandmother. Totally no update till I made a complaint on their hotline at 10.22pm for my grandmother condition and called again to get their ward nurse to let me know on the ward n bed number. Comparing with government hospital, Raffles hospital service is really sub par. In between the 6hours, I did not even receive any call from Raffles Hospital till I call up and prompt them at 10.22pm.
P	Phuong thanh Ly on Google ★ ★ ★ ★ ★ I have just brought my baby here. It is public holiday, 7pm. The overall experience is excellent. Registration process was fast, helpful and pleasant. We met Dr Gaitri, she is extremely nice and explained to us very detailed. This is also my first time to Raffles Hospital, and used emergency service. I would love to recommend the service here for others.
W	Water C on Google ★ ★ ★ ★ ★ Special shout out to Megna and her team of staff nurse at level 9 ward. I’m warded at bed 977 after severe reaction from covid vaccine. They attended to their patients with very huge compassion and politeness! She introduce herself to me and went to always check in with her patients if they needed any help. The cleaner is also very friendly! I agree the emergency department nurses aren’t as good as the ward nurses, like what was mentioned in the other reviews, their emergency ward nurses doesn’t have customer service. My experience was that they don’t greet and always pull a long face, one of the nurse from emergency send me up but she didn’t bother to offer me wheel chair as she say no more wheel chair, though she carrier my bag, but whole time in the lift she is playing with her phone. No interactions with me or assurance :( Hence I would give 5 stars to the ward nurses at level 9 and 3 stars to emergency nurses Thank you
F	Fred (TwoSpuds) on Google ★ ★ ★ ★ ★ Made an appointment for a PCR test (they give you the time slot), waited two hours in a crammed together in a group of lines to register for my pcr test. Absolutely abismal, barely any AC, and total confusion. One guy next to me was a “walk in” and he waited for 4.5 hours to be seen. Why they still accepted walk-ins when they couldnt even manage those with appointments is crazy. Do not get your PCR test here.
L	Louis Chua on Google ★ ★ ★ ★ ★ Did PCR here and came along with my wife another for her appointment. Not a bad experience compared to the reviews given. The security guard was kind of rude but that was not the most important. Staff service was alright though one staff asked me to wait at Starbucks when I asked where my wife had gone for her PCR. I was like thinking duh, my car parked in this building and she asked me to go out? Could have been better trained in customer service. The facilities are clean though.