Switzerland Visa Application Centre - #08-01 Switzerland Visa Application Centre

The security guard lady is extremely unfriendly, yelled at me when I was trying to accompany my parents for biometric taking the moment we entered. I tried to explain to her that my parents are non-English speakers so I’ll leave once I can confirm that there will be someone assisting them in Chinese, she brushed us off and asked me to go to Level 1 and wait. Her attitude towards my parents was extremely rude too, while trying to take out a document from the bag, she asked them to go outside and do it, when it literally takes 5 seconds.

The lady at the visa counter assisting me was helpful and kind. It appears that the other ladies and gentlemen assisting with visa applications and submissions were also well mannered and helpful. So, I was surprised by the rough and rude demeanor from the security staff at the entrance. The manner in which they spoke to all of us whilst we were queuing and completing bag checks was demeaning and there is absolutely no reason to raise one's voice to comply. I will be back for future visa applications and I look forward to dealing with polite and efficient security then.

Very poor customer service at the reception. There wasn't clear instructions on whether there were separate queues for collection vs application. When we asked, we were just told off to queue. Another lady popped by and wanted to ask a quick question before her appointment tomorrow. The officer just kept asking her to queue up. And also, why do we need to do a body search before we enter the premises?? And by the way, having an appointment time doesn't mean anything as u still need to queue with the rest

i arrived at 1.50pm for my UK tier 4 visa biometrics appointment but i was let in at my appointment time (2pm). i paid for the prime time service so i was able to get an appointment the day after paying for the visa application etc. i was called up soon after my appointment time and the lady at the counter was polite and straightforward. the wait for the biometrics was slightly longer, but overall i was in and out the building within 30-40mins. smooth experience in general.

I understand it can be frustrating when there are a lot of people to manage. However , we were very disappointed to see how the security staff treated people , including us. In the 5min interaction we could see the blatant disregard for respect. No point calling people ma'am or sir if u are going to be rude and impatient Moreover , no where on the website or email have u stated we had to print the appointment letter. We were charged 2 bucks for it. This just seems like a gimmick to get more money. Saving grace , was the visa staff and biometric staff who were kind and gentle. I know this review will go to waste as many have complained for a prolonged time and nothing had changed. Hopefully this helps someone coming to visit this place. Also set aside 1hr or so as your appointment time means nothing.

Horrible experience applying for Australia Visa. - Appointment booking means nothing here, as you will have to wait about 1 hour anyway. - Got a surprise of $45.55 for biometric fee, when the the website clearly stated that it is free. - Must bring cash or Nets for the payment so be prepared - Must also print all documents out on ACTUAL piece of paper (climate change denier?), while the website clearly stated electronic documents are "fine" (fyi, they cost $2 each page for printing service if you didn't print out in advance. - Again, i am here to just scan 10 fingers, so if we do a simple maths Total-Time-Spent/Number_of_Finger we shall have ~60mins /10 finger = ~6mins for 1 finger. So from my scientific understanding, the nominator seems to be out of my control, I only left with the denominator to play around. So if I were to expect the level of speed for scanning fingers to be of total 10-15 mins, i would simply need to chop off 7-8 of my fingers. I probably need 2 thumbs to write a Google Review so the choices are pretty clear. - Since google does not allow negative number of star, so they got 1 from me

Process was quite fast and smooth for UK visa. I arrived 10min early for my 10am appointment but you’ll only be let in couple minutes to 10. There were 4 others for the same slot. Remember to print your appointment letter. If you skipped work to attend this, you can’t actually use your laptop or talk on the phone inside. The lady at the counter was polite and straightforward. Wait was a little longer for the biometrics. Spent about 5 minutes in the room and that was it. No payment required. I uploaded my documents online so there was no need to print them. Whole process took close to an hour. Was expecting a lot worst based on the reviews, I guess you just have to read your email thoroughly and just follow instructions for this to be smooth for you.

Please note on the following: - They ONLY ACCEPT CASH which is absurd in this day & age. It’s a global company. The nearest atm is quite a walking distance away. - You are expected to print all of your own documents or pay$ up. - You still have to wait although you have an appointment. My whole process was about an hour. Only 3 stars as the system is dated & needs to be upgraded. Nonetheless, Staff were great & helpful. They were quick to submit information.