Tan Chong Motor Service - No.1 Sixth Lok Yang Rd

Professional service. Easy online booking of appointment for car owners. Pricing is declared upfront and addtional work proceeds only after agreement by car owner. No hard sells.

My current car is the first car I purchased since getting my driving license. I chose a Nissan car for its reliability, Tan Chong Motor’s (TCM) track record of being Nissan’s dealer and vehicle workshop in close proximity of my residence in Bukit Timah. I bought the Nissan service package, despite protest from my husband. I believed that no one would be more knowledgeable in servicing a Nissan vehicle than Nissan service centre staff. There were no issues with service standards till two years back (2018 if I remember correctly). It is standard practice for us to send the vehicle for servicing prior to vehicle inspection. In 2018, two days or so after servicing the vehicle, the engine warning light came on. The vehicle was returned to the service centre and we were told that a critical engine component had failed. Last year, we sent the vehicle for inspection right after collecting the car from the service workshop. The vehicle inspection centre informed us that the fuel tank was leaking. We were shocked to say the least. My question is, how can the service centre staff miss such an important and dangerous fault? We subsequently changed the fuel tank, a second hand one under the advisement of the staff. This year, we sent the vehicle to another workshop as the service package has run out and there’s only a year to go before the expiration of the vehicle COE. We were told that the fuel tank is leaking. This came as a shock to us as it was changed less than a year ago. We have no idea when the leak started. An appointment was made to send the vehicle in for servicing You can imagine the shock and dismay when we are told that the warranty has run out on the tank and that we have to procure a new one from Japan or try to get another second hand one. We are frustrated and furious at the turn of events. 1.The lapse in servicing has caused us unnecessary time wastage and loss of vehicle usage in the past two years. 2.If there was an option to procure a new fuel tank, why was this not given as an option to us last year? 3.The fuel tank was replaced less than a year ago by TCM service workshop. Presumably, it had been checked for serviceability and it was installed by the workshop service staff, so why is it still leaking. 4.I will not accept that we have to pay to replace the tank again after less than a year of usage. The vehicle only has one more year to go before being scrapped. Would one not feel frustrated to have to spend money again on a component that you have already replaced recently? We are frustrated and miffed that TCM has not lived up to its reputation of being able to provide reliable servicing and vehicle parts despite us paying a premium for them. We would like someone to take ownership of this issue and resolve it.

I was there with my new Drive for the first 1000km service/inspection, it come with a complimentary car wash, yes, the car is clean in and out, but that forgot the wheels.