The Daulat by Hotel Calmo - 16 Madras St

Check in was supposed to be at 3pm, but it was delayed to 3.30pm. Entered the room #103 for stay 31 Dec to 1 Jan. Realised the whole bed weren't changed (there were hair and signs of being slept on alr), asked the housekeeping there and the staff said it was changed. We still asked for new sheets and we will change it ourselves, and we further confirmed that the bedsheets, pillow etc were not changed from the previous stay (new sheets/pillow cases/blanket will look and smell different from old ones obviously). In addition, the chair had snack crumbs, the corners of the bed had particles, dust and a spider even(which shows that the place has not been vaccumed for a long time). We did a wipe down of the room on our own too, especially during this covid period. There were also 1 of 2 mosquitoes buzzing ard the place (probably from the outdoors, of which mosquito barriers or something at the front desk would have helped). The place has a nice vibe but level of hygiene is beyond terrible. There are other better places at that price. Hygiene is a basic requirement in every hotel. We are very disappointed with your hotel.

Superb service by Sha and Sasheed. Room was decent for price paid. Loft room, with balcony, is suitable for couples. Good location, wide varieties of food and drinks within hotel area.

Good clean hotel but lacks few facilities such as no mini fridge in the room, no lounge area to relax and very small swimming pool. Excellent location

I was staying there for 3 days last month.The service rendered was really superb. I really wanted pass my gratitude to Shah and sahseed the service was outstanding.. I wanted to order food and they really very helpful with ordering and delivering. They also explained well when I'm unsure about directions and nearby shuttle bus and mrt. The room is quite interesting and enjoyed . Definitely I will comeback and recommend to my friends. Thank you Daulat hotel Little India

I've booked 3d2n at Daulat for their deluxe room & their staff Julianna was exceptional! The air con was so cold!! Definitely better than lots of hotels i've been to where their aircon takes forever to be cold & the room is cosy. We love how there's a lift even for a boutique hotel like Daulat. Will stay & try their loft next!

The room was very filthy. There were traces of the previous occupants - a few dark tea cup stains right by the bedside, a half-used toilet paper roll by the mirror, dust everywhere. And it was terribly maintained - the walls were bulging from old leaks with balcony doors missing and plug sockets falling out.. It did not feel pleasant to relax in the room at all. The room is also not designed for comfort - there was only 1 chair downstairs for a 2 person room and which was half-spoiled... and the balcony was filthy with smokers. There was absolutely no relaxing in the room other than if you lay on the bed upstairs. where the blanket was as thin as the bedsheet. I think the worst part of the experience though was staff service being inexcusably bad. No one came to clean the room or replace used items (towels, cups, trash bags, toilet rolls) for our entire stay. We had to leave our used cups outside the room and ask the counter staff for it, which then took 1 full day for someone to come get the cups and pass us new ones. We gave up asking for new towels or plastic bags and used our own. We had to survive on 1 toilet roll for 3 days... The counter staff was never at the counter either so staff felt very inaccessible. We actually left the stay more tired than we arrived because of the poor conditions of the hotel. This has never happened before at any other hotel. In summary, I think there was potential for the hotel location and spatial design. But unfortunately it seems that the bad service attitude and unprofessionalism of the people running the hotel, brought it to less than a 3 star experience for the customer.

Please go ahead and compare the photo I took and the photos they post on their websites. (Updated) There was an expectation discrepancy at the beginning. For the same reason, we enjoyed the toilet facilities and the surrounding environment. Oh the bed is comfy too. Overall, it's a good stay after 2 nights. Not too bad.

It is located close to the train stations and the bus stops so getting there is easy and hassle free. Food and convenience stores are walking distances from the hotel. Room is comfortable and relaxing. TV had great functions to keep you entertained. Staff were also friendly and hospitable. Checking in and out was a breeze. There should be power outlets located near the bedside in the loft rooms for easier use, outlets also need to be replaced with newer ones because the switches weren't working well and we couldn't use the kettle and had to fumble around with the switch to get it to work. There should be phones located in the room as well to contact the front desk easier.