The Westin Singapore

Very poorly planned hotel. The rooms are dated and have bad interiors. The hotel has hardly any views. Had the most horrible experience at breakfast. Not expected from Westin, especially at this price level ! Very limited breakfast choice with terrible service. With the limited choice and the long time they take, they still short change you with your orders. Breakfast area was dirty although there were hardly any people. Would never stay here again. There are better choices in Singapore for this price range.

Love the design and lay out of the room. There is ample sunlight and nice city view. The room is also spacious, clean and comes with a bathtub that overlooks a city view as well. However the location is not as ideal - it isn't near to shopping malls, and the nearest food place is probably Lau pa sat

It was comforting to know they still have tables for Christmas lunch. The staff were full of Christmas vibes and made us feel very welcomed. Great service including many photo taking assistance. Very nice hotel with some quirky designs. Excellent views from the 32nd floor lobby.

Did a 3-night staycation for the first time here. Overall alright, but in some areas they might still be trying to recover from the pandemic, and are not totally ready yet. The positives: - Excellent service levels all around. This applies to pretty much almost every one of their service staff we encountered during the visit, including the security personnel on the ground floor, and the housekeeping staff. The people at Seasonal Tastes were exceptional. - Room was spacious, comfortable, and generally well-maintained. Wish we got a room with a better view though. - Relatively uncrowded over the long weekend, which is great for a peaceful break with the family. The not-so-positives: - Only one parking pass per stay, regardless of number of nights. We had to leave the car behind and take public transport each time when we wanted to venture out. - The parking pass also does not cover weekdays. - No members' promos like Elite-tier discounts and kids dine free during public holidays. - No evening turndown. - No buffet breakfast. We were looking forward to self-serve breakfasts again following the change in government regulations, but were disappointed when we found out they only serve set breakfasts, with only 5 options to choose from. Family of 4 ordering one different item each, 3 nights - we ended up literally eating the same things each morning. - The steam room and whirlpool in the spa were not working. To make things worse, when I asked to be let into the spa, stating my intention to use these facilities, the staff member simply let me in without bothering to offer any heads-up. I discovered these were not working only after I changed my attire and tried to operate them. A heads-up would have been nice to spare me the trouble of having to change twice just for the enjoyment of pushing a couple of buttons which did nothing.

I stay at many Westins and this is one of - if not the best I've stayed at. Great views, fantastic rooms, great staff, great food. Of course the price matches but still competitive for a 5 star in Singapore. The club lounge was not reopened yet during my stay but the substitute F&B credit for elite members was good. I will definitely stay here again.

Great experience. More expensive than JW but Close to where I wanted to visit. Bell desk staff were nice always helping me push button for elevator when seeing me. It’s also great to have food credit when lounge was closed. In room dining was better than I thought. Breakfast was kinda slow and limited but It’s understandable.

I checked in at 11 am and the staff had already made preparations for my early check-in, complete with my in-birthday amenities. I requested for door stopper, extra towels and blankets and was given the items almost immediately. The gym had sufficient equipment and we were given the room that faced the beautiful port and sea. On weekends, the place was calm and peaceful as it was the Shenton Way office areas. Cold Storage is nearby and the lobby is beautiful. The guest rooms were huge and there is a bathtub in the toilet. The impeccable service and the professional staff were the highlights of the stay. :)

The rooms and views are fantastic. Standard high rise duel elevator setup (level 32 for lobby, change elevators for guest rooms) this can't be helped but is always a chore. Breakfast buffet used to be fantastic here but there is no longer a buffet offered. Service has never been true 5 star and is pure business travel focussed. They seem to have a lack of customer facing staff. Overall great hotel if you can get it for a good price.