TRANS Family Service Centre (Bukit Timah) - #01-143 TRANS Family Service Centre (Bukit Timah)

Elderly folks seems to be enjoying the activities there

love thier counselling sessions?

Very affordable counseling rates pegged to income level. First session is free. Counseller is very helpful and friendly. Glad I reached out to them

Called in on 27 May 2022 to ask straightforward queries about a job. A female Chinese receptionist answered the phone. She lacks basic telephone etiquette. Talking softly, mumbling something to herself and I had to ask her to speak up little louder. I didn't know who I was talking to so kept asking for her name. It's polite to address her by name too. However, this lady was argumentative and got defensive. She didn't want to reveal her name because according to her, my queries were HQ-related. Her favourite word was 'no-no-no-no-no'. I'm puzzled how this lady was even hired. Maybe a staff's family member or 'connections'? If she has paranoia in revealing her name, then better not work there for her mental sanity. I felt I was talking to a client. Also, how would I know that I wasn't talking to a receptionist but a mentally unwell client pretending to act as one? She said she has no problems in giving her name but it's not important to do so and wanted me to call the HQ. I called TRANSBT and you're representing that agency. It'd be professional when you've said your name and then tell the caller that you're going to transfer him/her to HQ. Would I be right to assume that if it's HQ-related, she will not reveal her name. But she'll reveal it only if it's receptionist-related? I even shudder to think how this woman talks to clients. Anyway, whatever excuses or reasons or apologies TRANSBT wants to give, it's too late now. I believe 'first impression counts'. Unfortunately, it left a distasteful impression. Hope you'll retrain your frontline staff or get sincere ones. No use having compassionate social workers and counsellors but your first point of contact itself is atrocious. I wasted my time talking to a 'patient'. Lousy customer service!