TROVE by SGD - #B1

Bought a baby pink chanel medium classic flap from trovesgd at a very good price. Truly happy with my purchase and hope to deal again. Thank you so much ?

First time buying here and it was a very pleasant experience indeed ? Dawn was so personable and accommodating. I appreciate her openness and honesty and left happy with a great deal on a Birkin 30. Will definitely be back!

My first purchase was made there a month ago but have been a repeat customer several times since. Although, the shop is small & the range is not that big, the customer service from their staff, Ruby is great. She gets 4.5* with her friendliness & patience. (Unlike those snooty & badly-trained staff at some of the other luxury boutiques & resellers??) Ruby readily shares information on their Birkins without being condescending. And she's certainly non-judgemental & very accommodating. As a customer, I felt really comfortable browsing and shopping when she's there. I'm giving this company a 3* instead as I feel that their online service can be better improved by their replies. No matter what the queries are, it should always be appreciated as customers are showing interest in their products & have been supportive. Customers should not be made to feel unappreciated & unwelcomed about enquiring certain items. They should not take repeat customers' patronage for granted & forget their basic 'Ps' & 'Qs'. That's the problem with business owners when their business grows. They become less attentive to fundamental details like customer care which is the pillar of operating a business. Every customer counts & is important as the reseller business of luxury items is growing fast with intense competition, especially by word-of-mouth.

Dawn is so patient in answering my questions and giving me the best deals that I ask for. Have bought 5 items from Trove in such a short time. Will continue to buy from them ! Highly recommended reseller!

Shopping at Trove has been a pleasure. They are responsive on my questions and prompt on packaging and sending me the item during this difficult time. I am happy to receive the well wrapped item within two days from purchase date. Item is also as per listed on their IG. Love to deal with Trove.

Has worked with the shop owner since ‘virtual’ days when Trovebysgd was still in the making, as both consignee and buyer since 2017. Has loved her consistently professional, friendly and accommodating service. Easy to deal with at all time! Highly recommended for both buying and selling experience.

Have an extremely pleasant experience at TrovebySGD. Brought my Chanel bag to consign with Dawn and she managed to complete the sale transaction within 2 days:) very fast and efficient. Not my first time dealing with Trove. Purchased my dreambag B30 etoupe ghw from Dawn last month too and she offered the best deal ever. Thanks :) Dawn is always so nice , friendly and most importantly sincere! I am so glad to have known Dawn and her team at TrovebySGD:)

Super love this shop and the excellent service from the Boss and Staff. I also realised you get much more better deals from the relatively smaller shops. The big reseller shops elsewhere, have to pay many of the staff salary, high rental costs in atas area, resulted in a higher markup costs, definitely not worthwhile. Keep up the great work Trove! = )