University Health Service - University Health Service

Every single time I am here, I am reminded of the benefits of patience! Bring a book or laptop, register and settle down for a nice long snooze before u will be called. And if the receptionist tells u it will be 2 hrs, please square that and add one or 2 hrs... came at 1030 and saw the doc around 1645! so ludicrous I could not stop laughing! Imagine a Prof waiting for so long - good and decent doctors though, who I guess are overworked!

Payment: Message from NIE said that the complusory health screening is free. However, before any screening is done, I was asked to pay $55. The staff said that they had informed NIE about the miscommunication. Payment cannot be made by VISA as their machine is down. Procedure: Before the health screening, we had to print out a form to fill in physically. It's quite long, detailing not just our personal medical details but also our family's medical history. During the screening, the nurse fill in another form with the test results. After that, we were ushered to a tablet station to key in everything again digitally, rendering all the hard copies redundant. The digital form is 15 pages long, and the touchscreen is not sensitive, so it took a very long time to key in those information that took a very long time to complete on hardcopy in the first place. Privacy: The waiting room for X-ray consists of 2 rows of chairs placed facing each other and in uncomfortably close distance. (Note that females are required to remove their bras and wear only plain T-shirts.) There's a curtain to separate the waiting room from the rest of the clinic, but once we're called for the X-ray, we'll have to go out. (Ladies, you might want to go with a jacket to cover yourself.) Staff: The only redeeming factor I guess is the staff. From the receptionists, to the doctors and nurses, everyone is very patient and friendly. ?

Magnificently ill managed. Asked us to come at 4.30 pm for collecting reports. The queue was there since 4.30. Nobody bothered checking or initiating the process. At 5.30, the girl came out to take the receipt/collection papers. People were sweating outside. Finally we got to go inside at 5.50 pm. Okay frustration aside, if the centre is low on resources they should stop testing at 4 and start the process of giving out reports. They should look at way to manage the crowd as well. Nobody likes waiting without any information.

Very slow experience. waited 4 hour to see doctor for 5 mins. a negative place for NTU students to see doctors with such waiting time. 2 doctors. each doctor sees an average of 4 patients in 1hour. thats very bad response and efficiency. Dispensary takes their own sweet time to dispense medicine. She does one and very slowly. And there are really sick people living on campus. 4Hour wait is UNACCEPTABLE. Caution if you want to see doctor here.

Extremely bad!!! Especially the Indian nurse! We pay to get medical examination but she is rude and act like her lost her parents because of us. Why people like this can work here?? Hope she gets fired soon!!!

Absolutely the worst health center in SG!!! Came at 7:40am to do the health screening and went out at 12:15pm, with another test rearranged at next week. Totally unacceptable! The nurses at the blood test room are crazily rude and offensive, seems they never learn how to respect patients/customers. They often yell at waiting people with really impatient tone. Low efficiency and worst service is this place!?

There is a reason why this place is rated so poorly. Their service is simply bad. The nurses are misinformed and their tone is condescending. Even for a university health service centre, I feel like a certain service standard should be maintained. Otherwise, how do you call oneself a working professional?!

You have to waste so much time waiting for some impatient doctors. The worst hospital in Singapore. If you have other choices, never come here.