Urban Paws Jurong East (West) - Spark 01-04

This post might be long overdue. I brought my Pom here several times until this happened. Till now, I’m very disappointed every single time I see my Pom without his fur. It is a painful reminder of the decision I made. I sent my Pom for grooming and the groomer called and said she saw ticks on his body and she recommended to shave him. So, I agreed after she persuaded. (Shaving might be an easy option for them but they didn’t know the consequences of it if they didn’t do it properly). Even till now (more than 9mths), his fur is not growing back. I brought him to several vets that specialized in skin issues and I haven’t seen much improvement (even put my Pom in air con room 24/7 as advised by the vet in hope that it will help to regenerate the fur). Without his fur on his body, my Pom is also suffering from hot spots and rashes on his body (no fur to protect his skin anymore) as assessed by the vet. The vet said bcos of the “roots” of his fur was being pulled out by the groomer, hence his fur is not growing back. This incident has really saddened me and what happened was irreversible.

Pet republic grooming is dishonest and the groomers are very rough! Quoted me 45 to 60 for basic grooming. Accepted their offer. Went there earlier for collection. Peep at the small glass window and Saw them treat my dog very rough. Swinging his arms and legs when he reiterate. Push n pull him around when blowing dry. Felt very upset n heartbroken. While doing payment. To my surprise they charge me 65sgd. Said my dog takes longer time to deshred and blow dry that why need charge more. They even have the chick to ask me to sign package 3xx. Never ever go to this groomer pet republic. When I pick up my dog He looks really unhappy n sad. The fur is not up to standard. Feels very rough compare to my regular groomer. I guess the shampoo they use is not up to standard. When I bring back home. My family can feel that he is really unhappy. Character changed. He even refused his fav snack No appetite and extremely moody and hide in a corner

I feel sorry for my friend who entrusted her precious dog to the care of the staff whom should have provided professional advice and is knowledgeable on the breed of dogs to be taken care of. It is so unethical to push away responsibility and refuse to refund the balance of the package signed for the bad service provided. This is not the right way to do business if you want to go far. To people who consider visiting - think twice.

I don't even want to put one star, if can i would have given you zero. I am writing this with regard to the unsatisfactory services that the Pets Republic at Jurong East outlet had provided to my poor friend. She sent her dog for grooming and the groomer saw ticks on the dog's body and recommended to shave him. My friend agreed with it just because the groomer persuaded her and she trusted you. However, because of you, the dog is suffering from all the skin infection and his fur is not growing for more than 9 months. Yes, like what you have commented to my friend, it really is an unfortunate incident that nobody expected it. Even the Vet also stated that the groomer had shaved off his inner fur that meant to protect his skin. But instead of handling this matter professionally, you refused to refund the balance to my friend and denied that it is not your responsibility for it. The manager don't even want to talk to my friend, is it because you all are guilty about it and don't dare to face it? Is it because you all don't know what to do. We are not even asking for a full refund, so please refund the balance to my friend. Such a thing happened and you expect people to continue your unprofessional service? No right, is this how you do business? I don't even think you have the love and care for dogs.

I bring my Japanese spitz here. Joanne is a skilled groomer. My dog was relaxed after grooming. She dematted my dog’s fur for 45 minutes without charging us extra, and told us it’s just one-off goodwill gesture. Fair enough! We were ignorant about grooming a long coat JS. I was disappointed with the service at the Telok Kurau because my boy had no phobia of nail cutting when I did it for him. But after a grooming trip there he’s so scared he no longer is at ease when I cut his mail.

I bought my Jersey Wooly rabbit there with very dirty smelly butt, suspected due to medication. Poo sticking all over her butt. I was afraid she get infaction if delay. I even told the lady my bunny suspected to have furmite. Has been given 3 dose of Revolution. This was the 1st time my rabbit grooming, as I bought her when she was already 8 months old.Hair tangled. She was afraid, stomping feet not willing to cooperate. The lady in charge didn't hesitate at all. To my surprise, when I pick up my wooly she was totally look very clean and nice. When reach home she happily run around feeling comfortable believed after a good nice spa bath.

Have been going to urban paws for years now. Always a job well done and the groomers are truly passionate about their jobs. Super recommend.

If no star is possible… Sent my doxie for basic grooming, was charged exorbitantly (reason given was: dog was naughty when trying to cut its nails) Moreover, my poor furball came back with uneven patches and a shaven portion of the tail. Very inexperienced groomer… Experienced was so bad that I am too ashamed to post my poor doggie pics. :(