Value Hotel Thomson - 592 Balestier Rd

Front staff not friendly. Room small and has limited space. Public transport just a stone away, quite convenient. 15 mins walk to Novena MRT.

Really value of money. Room was neat, clean and comfortable. Staff are friendly and polite. Convenient location.

Horrible customer service, didnt state visitors not allowed. When we asked why and so, there was a malay lady who was extremely rude and used vulger language. We didnt even stay there the 2 nights we booked. We just left. The toilets were also extremely horrible and smelly. Not recommended at all.

I went in not expecting a lot due to the reviews but the worst part of my one night experience were the insect bites and pimples on my legs, back and neck. My body felt quite itchy within a few hours and now, there are boils and pimples on the parts of my body that touched the beds/pillows. Check in was smooth but an hour after getting into my room, I was sweating coz the air con was not working. The room smelt bad when I entered and every single time I used the bathroom, the smell just got worse. Had to call front desk 4-5times in that hour before they did anything about the aircon and they said there wasn’t anything that could be done about the smell from the toilet. And now, i have to go to the doctors coz my skin is itching really bad. Really one of the worst stays at any hotel I’ve ever been to, would give it 0 stars if possible

Booking through agoda mention there is carpark. We went there , parked our car. When to check in and mention abt carpark. Was told carpark is full and how did we get in. But the carpark was empty. It was mention that the carpark was taken by longstay customers? We have to ended up parking outside the hotel. Checked in , room was very small . Including the bathroom i booked for superior queen room btw. Water leaking and water flushing can be heard during the night randomly. First night , aircon was not working. Called the front desk and said it will be reset. Reset twice , but still not working. Front desk said will be sending a maintenance guy in during 3am ( we called at the timing ) waited till we fell asleep till 6 , got woke up by the heat called again and said they forgotten ? Aircon temperature cannot be changed btw. It was a very bad experience, would not be back again with that price.

The staff members who handle the front office, reservations and parking did a wonderful job for us. We appreciate their professionalism and hard work to provide us with an excellent experience. I am so appreciative that there exists a place that still values customer service throughout the hotel.

Decent hotel with decent price. But the front desk can be a little more polite. The rooms are small. So if you are traveling with family with 2 or 3 big bags then think again. We put one Baggage in the bathroom. Otherwise its worth the money and price. Good nice shops around that area. Easily accessible thru bus stops.

Bed was clean. Smelled fresh. Room was also clean. My only complaint is the toilet. The water from showers even from 10 hours ago does not drain. So it just sits there in a puddle. I have had showers and toilet in the same room and it has never had water puddles like that. A bit noisy. You can hear everything but other than that. Location is convenient.