Viva Medical Clinic - 450a Tampines Street 42

My sister went to this clinic and was trying a week to get hold of the clinic to update her ART status to MOH. MOH did not receive anything from the clinic and household members were not issue HRW. Such an irresponsible clinic staff and try calling and no one answer. Without updating, it affect her status for booster shot and also collection of ART kits. PLEAse be more professional and get back to your patient

Calling since morning but no answer but Google show as open,so went down instead and was told off that the clinic is full. Then at least take the initiative to answer the call and mention that it is full,at least we will not waste money for grab to go down and only to be told that it is full. Totally irresponsible clinic to rely on. Better to close down. Not worth being called a clinic at all. Karma will hit back!

Highly recommended. Visited for booster Jab today and first impression with the receptionist (Young malay girl) very satisfied. Greet nicely and manner to me then enter into Doctor Ivan room inject the booster. Doctor Ivan was nice and patience, go on the protocol and checklist before inject the booster on my arm. Lastly the long hair nurse guided me and advise me to sit down there for 30 mins then handover the certificate for me. I don't know why the rating so poor for Viva clinic probably because previous batch of staff or medical team? Even my girlfriend visited few days ago due to fever compliment as well. But my experience towards them was positive. Actually far more than 5 star given just neighbourhood area. I visited this Viva clinic because very near to my home and I was surprised with the service. Do pay a visit yourself then give them the rating they worth to push up the their rating. Hopefully the current team remain. Usually when I visited clinic the queue was super long (time wasted) but overall Viva took me less than 15 mins only not including the 30 mins vaccination observation time.

End January, my daughter was covid positive. She was given mc and doctor said he will report her case to MOH so that we will get hrn. Till 7 days... no msg from MOH. Doc said to call MOH hotline. But the hotline is voice automated. No point. Today another daughter is Covid positive. She went to the clinic alone as I was busy. Doc said he will report to MOH... but after 6 hours still no msg from MOH (Friends said they get msg latest after 3 hours only). Called the clinic, no point too. Either engaged tone or NO ONE aswered when the clinic is opened. Now I am wondering whether the clinic really reported covid cases to MOH... ??? Managed to get thru MOH hotline the next day. Obviously the clinic did not submit...

Dr Vincent Tan's care and service to the community is excellent. At least I was quite skeptical about it being a neighborhood clinic but he showed his patience and friendliness during the consultation despite my over-energetic boy running around in the consultation room. Recommended!

Called in 67828020 to check if they are still open. They told me as long as reach before 9 is fine. My wife reach the clinic , was denied entry because there is no appointment made. Then what's the point of telling me to reach by 9? Called in 7pm plus, wife reached at 8pm. What kind of clinic is this.

Witnessed a patient showed up stating that her ART test is positive. Staff did not escort the patient to an isolated area which I would like to think should be an SOP during this pandemic period. The patient is sitting relatively close other patients while waiting for consultation. Suggest for the clinic to treat every case seriously and to isolate the patient even though their test result may be a false positive and not showing any symptoms; this is to protect your other patients who may be vulnerable (even with vaccination).

I never had any issues before this but today’s visit to the clinic was a total disappointment. I have been sending my kids to see the doctor there because the medications work for my kids. I never had any problem if it was the male doctor who sees my kids because he knows exactly what meds to give them. Every visit he will give them the same set of meds without any hesitation. Today, i went in to get the same medications, already told the locum female doctor. What was given to me was Zyrtec, Abrilla and Bisolvon WHICH DOES NOT WORK FOR MY KIDS. Already explained to the counter staff and she was very reluctant to help, what more check with the doc if it was possible to change. In fact she said “That one have to give at night, just go home and try first.” I know it doesnt help my kids thats why i refused to take it! Records are there to show what meds have been dispensed for my kids all along! Some more she asked me to come back if it doesnt work. In this time where there is a surge in covid cases, i would want to make the minimal trip to GPs. Already waited for an hour and didnt get the meds i wanted for my kids plus a rude staff. I work in a clinic too, and i know it is hectic but please parents know better on what meds work for their kids. Please do not show your face and said “If i know i wouldnt have pasted the label.” Such a disappointment. No one wants to visit a doc purposely in this pandemic if there is no need to do so. If you’re tired, DONT NEED TO BE RUDE. The Chinese staff is really very rude! I am appalled by how rude this chinese receptionist is! Also, if you want a better doctor, wait till Dr Vincent/Ivan is around. If its Dr Olivia, dont make a wasted trip down. Consultation will be very rushed. If its not for Dr Vincent/Ivan, i will NEVER recommend this clinic.