X Fitness (formerly X Spin Club) - Selegie Rd

After trying out the classes with Allan i was excited to purchase more! But the experience with the studio was not a great one. From uncoordinated instructors discussing song choices in the midst of class, poor sound systems and lack of amenities (they ran out of shoes in a certain size during one of the classes), i think they have lots to improve.

Wanted to try a new studio and went for the instructor Leanna’s class, seems young and very energetic. However, music was often too loud to hear her instructions and moves were messy with no counting. Not sure if this applies for the other instructors, but you get what you pay for. Boss has bad attitude and temper. Do not recommend if not for the cheap ticket price

It's been my regular spin class choice for almost a year. Can't compare with other big franchise gym class. But the human touch from Alan, Atlas and other instructors, always make me feel their sincerity and welcomed. Friendly in person but not on the bike. Will always try to push you to your limits.

I've been to a few different spin studios and by far this is the most affordable one. I love how they have themes (edm, kpop, anime, mandopop) and it makes the experience fun. Took away one star because of the lack of shower facilities (compared to other bigger studios), but with the price you pay for I think its totally fine if you don't have any plans after spin (or if your friends don't mind you being stinky). I understand there has been some drama last time with their customer service staff, but my interactions with them have been nothing but pleasant. On one occasion I confused the location (my fault) and the staff let me join the class at the wrong location as they had spots. They didn't have to do it but I really appreciate it! The staff managing their ig are pretty nice as well. Edit: Their pricing has now increased, unfortunately, and it's comparable to most spin classes on classpass. However the instructors are incredibly friendly & welcoming, so I'll continue to visit as long as the price remains competitive.

Worst studio I have ever been. Your grandmother could even teach better than the so called instructors, untrained and don't know what they are doing. Rude customer service, esp ATLAS who is extremely unprofessional and lack of manners. No wonder his business is struggling even after so long. Just read all the 1 star reviews and you will know the truth. Hi all victims of this shady studio, please reach out to me @ annhuac can take actions on them together

I don't recommend because they are very rigid with their late policy. I went to the wrong level before my class start time and when the staff told me it's supposed to be at level 1, I was 2 mins late. This male staff told me that class had started and I can't join and I can't postponed either. Money gone~ Think twice and spend money wisely but not here. :)

I bought 2 trial sessions with validity for 2 weeks. Attended my first session and contracted covid. When I cancelled my class, I was notified that the class was cancelled due to insufficient pax. Asked for extension but refused saying they need to adhere to their terms and conditions. I get that if I choose not to go within the 2 weeks. But covid is a global pandemic we are dealing with. Most gyms I know would extend out of goodwill as this is beyond our control. I will never recommend this spin studio to anyone given such rigid system.

Update: went back again to finish my remaining tickets after getting over the initial period of anger. They seemed friendlier and more willing to offer better customer service. I'll update the rating for now and see how it goes over the next few lessons. I do believe everyone has their bad days but also I think consistency is important especially in a business like this. Terrible customer service. Spin instructors during the lessons are okay. But do not expect them to help you in other aspects with regards to tickets, your bookings and your money. 1) Policy changes without making sure members are aware. Bought a package of tickets when their tickets and were transferable between members. Suddenly changed their policy to prevent transfers without explaining. We only found out about this policy change when we requested to transfer tickets. When you ask them politely for help, theyll just tell you it's policy and nothing they can do. Secondly, before, riders who arrived late could enter. However, on our 7th class, we were late by 5 minutes due to work, and they told us there was no rescheduling and entry. They then informed us of this policy?! We did see riders in our own class come in late. So either they were biased or weren't enforcing this policy throughout. They also didn't let us reschedule that class even though we were clearly very distressed and had no prior idea of this. 2) Canceled our class a day before due to insufficient riders. Self explanatory. We couldn't book another class then because all other classes were full, and we had to avoid empty classes because it risked being canceled. 3) Doubled prices and shut down extra locations. From 3 locations the only location now is at funan, coupled with an increase from $12-15 a ticket to now about $24-30. Understandable if they need to stay profitable, but this doesn't excuse their poor customer service. If you pick this spin studio, prepare to deal with unclear policies and changes. Just really terrible, unhelpful management. The classes themselves are great but everything else ruined our experience.