Aerotel Singapore

This is a two star transit hotel. No fuss, just the basics kind of place. Complimentary Coffee, tea and water. Depending how long you stay they offer a basic meal or two. Yes, there's a three fitness machine center and a pool. Check in was bit to high anxiety, as the staff tried to manage a half dozen customers coming in at once. Attempts to communicate the wait turned into loud instructions. I guess everyone has a bad day. Common area lounge felt high trafficed and not clean. Staff appears to barely keep up with a few customers. 40 minutes for meal to be served. This after instructions to call in the meal and be there 15 minutes later. Instead, they waited until we arrived to make the meal. They take the word lounge seriously. Note: don't reserve this hotel expecting a normal size meal, it's barely adult size portion. You are better off expecting to eat somewhere else. You'll be left disappointed and hungry.

We had to cancelled the booking 24hr ahead due to unforeseen flight delay. We have carried out everything we can do, including 2 phone calls straight away to inform the hotel about the situation immediately. The receptionist was lovely but the hotel manager who decides to not-refund or even credit for future use is not understanding at all and we will not use them at at in the future so we will let our family and friends know so. It has been tough years for everyone, but offering no help but fully taken your money for nothing is not kind at all.

Great place to stay. Beds are comfy. Food is good. Highly recommended if you're looking for a place to stay overnight at Changi Airport. You can also get the chance to visit Jewel at Terminal 3 if you have a long hours in transit. For more interesting places, Follow me on YouTube 'MG Diaries'.

My experience with Aerotel was not built on a good start or normal hotel stop over booking but real time experience to see the real true customer and guest service. Due to a system error The hotel didn't find my booking, however they did what they can do and went beyond to correct the IT issue by making my stay a memorable one. The service is excellent and beyond amazing hotel. The pool is the best relaxing experience and I do recommend to definitely come in and try it to relax and rewind after long journey. The Aerobar is an excellent for a quick meal foe the kids or adults and feel best outside the Airport.

Simply superb. Large clean, quiet and dark . Without a doubt a superb setup in these crazy times and some long layovers. Lovely large walk-in shower. Swift service at reception, followed with some peace and quiet in the room, you wouldn't know what time of day it was. A truely lovely area for some timeout between flights.

Not happy with my stay. I arrived and asked if they had any available rooms, they told me there wasn't. While I sat down to check my phone for something else available, the staff tried to move me along. I logged on and found a large double room that was available. When I showed them at the desk, without checking they told me this room was sold out. They then said though that there was another room available (one that wasn't 5 minutes ago apparently) again without even checking their system, so they always knew it was available. The room that was available, was small and did not have a bathroom, but they were charging me more than the large double room that I found online. Some details about that room. It was so small, I could literally touch all 4 walls at the same time. It was pretty much a broom closet that I paid $300 per night for. If not for the airline reimbursing me for it, there is no chance I would have paid this. The main reason for my low score, is because the staff flat out lied to me, and then overcharged me for what was a room barely big enough to fit a single bed in it. I feel like I was scammed. I couldn't recommend staying here unless you're incredibly desperate. I gave it at least 1 more star that the lowest because at least it was clean.

Its an ideal hotel for a transit to get some sleep, rest and gourmet food. The hotel is in the airport so no need to exit outside the airport. Food is complimentary if you stay at least 6 hrs and the food is five star. There is a Chef 24/7 so you can order any time. The room is huge with showers and very comfortable beds. We got one with the view on the airport so you can check out all the planes.

Great place to stay overnight. The room was quiet and had nice beds and showers. The temperature was cold and I wasn’t able to get it warmer with the thermostat. There are single and double rooms, and you can rent 6 or 12 hours. 12 hours comes with 2 meals, ranging from hainanese chicken rice to pancakes. Check out is easy and you can just return the card. There are slippers, toothbrush, toothpaste, shower cap available. If you stay between 12-9pm, you can visit the pool as well! Costly but you can look online for deals.