Arton Boutique Hotel - 176 Tyrwhitt Rd

When entering the room at level 2, we saw a cockroach almost immediately. The room was dirty and the conditions of the room is bad. So we went to reception to inform them on the bad room condition. We tried to cancel, but was informed that it is not refundable. The receptionist did not even attempted any effort to appease its guest with any form of upgrade compensation as we are unwilling to stay in level 2 anymore, as we are concerned on the possible roach infestation. We ending up paying $40 to ‘upgrade’ to the loft ( highest level, away from level two) . With a better expectation, we enter the room but the room looks stale and dirty and caused rashes to form on my hand in less than 2mins of entry. We went to reception and ‘downgrade’ to the king room at level 4. It was filled with smoke smell although the receptionist told us smoking is banned. The pillows cases, doors, etc are not very clean. Unable to tolerate any longer we checked out within the next few hours. Will never ever come back again. Not even when its free

Poor customer service. Everything also don’t know. Staff on duty was called Robin. Everything also asked to email. Unprofessional. Utterly disappointed with the service.

This hotel charges clients for any stains on the bed sheet, which can be easily washed off using stain removal and furthermore the stain is accidental. The problem is that they outsource their washing to 3rd party hence pass the buck to the customers. We are shocked, this is our first time that hotel have charged clients for cleaning of bedsheets. Potential customers beware! Please do not stain the bed sheet, coffee, urine, menses or makeup, they will make u pay! And also it feels like they target certain customers to pay. Staff can be very hard to negotiate with and can be rude. This is not hospitality, this is hostility. For all who say that they don't change bedsheets, make sure staff acknowledge the stains are not made by u shortly after checkin, otherwise they can put the blame on u and charge u for it!

Absolutely the worst hotel i have ever come across with. It is fifthly in terms of the room condition and service, they dont take responsibility of their actions. If i had a choice, i would never stay even a night at this place. I even want a smoke which i quitted.

Location is convenient because of the different coffee shop and cafes around. Mrt is also walking distance. However do note that the rooms acoustics aren’t good. Be prepared to be hearing sounds from the room beside whether is it people talking or the TV. Stayed a few times here because of the location and price. Hope that they do better cleaning and also better service at the reception.

Very neat and clean. But service is quite bad. Everything is charged. Room sizes are very small .

Worst customer service, Worst room setting - really tiny rooms, Horrible smell all over the place. Cleaning - unacceptable. One of the worst hotel i have ever stayed for $150 per night. Customer service - they should search for the meaning of customer service in google before they handle customers. I was counting my days to move out as it was that horrible. Its not even worth for $50 a night. I will never ever go there.

Very bad bad bad... The room was dirty, lobby & lift also dirty. the conditions of the room is very bad. Totally worth less & total waste of money.. Bedsheets, pillow cases and quilt covers not changed with hair and makeup stains on the old sheets. The room was dusty and taps were filthy , the vents in the bathroom was full of dust, we would request room to be cleaned but they only changed the towels and nothing else ! The bathroom smelt !