Parc Sovereign Hotel - Tyrwhitt - 165 Tyrwhitt Rd

Very bad customer service. We all were upset with the buffet they provided, they have only minimal options for breakfast. What was most irritating was the lady attender at the counter who always ask us to wear mask while re-filling food from the counter, how is it possible while we are having breakfast.

I stayed here for 2 nights, mainly for use of the room for my Zoom courses during the day. Nice room and bed though I can hear vacuum noises along the corridor but still bearable for me. I will come back again. Just that for TV programmes, mainly is local.

Not suggested booking this hotel, the bed is super hard, very tiny room and no views. The view of windows are blocked by another side of the hotel. The website photos are not the same as what you expected. The hotel price is expensive and not reasonable. Very uncomfortable experience I ever had. The toilet and bathing area is super small, barely to move your body when having shower. The showerhead always have water drop even you turn off. Very disappointed to this experience in the hotel. But the reception staff are friendly, only this is the good point. There are some design problems in this hotel, 1) the alarm lighting at the celiling: the green light is super bright, when you turn off all the lighting in the room, the little green light was super bright same as a small lamp, but you can't turn it off. We have to find another thicker papers to cover it when go to sleep. 2) one side of the lighting at the bed is not working. And only one side of the bed have plug. 3) No hand towel provided.

We booked for the deluxe room with terrace. Not bad for the price. Swimming pool opened till 9pm. We went at 745pm, it was dark the lightings were not sufficient. To get to city square mall, best to have own vehicle. If you like walking, enjoy the walk. If you're not willing to walk, grab or taxi.

Check in and out is a breeze! Bed is big and pillow is comfortable (altho they were out of pillow when we request for additional set) love that hair dryer is ready pin to the wall next to the mirror, convenient. Lots food open till late for supper and cafes for breakfast in the vicinity. Would come back!

The staff are nice. The hotel in general seems old but I think is fine so long is clean. There's a small gym room, kids and adult pool which is good for family traveling with small kids.

Rooms are small and beds are not very comfortable. All rooms have a very bright little green light (fire alarm??) on the ceiling that makes it difficult to sleep at night because it's too bright. Whoever decided to make the decision to install this light clearly doesn't know much about interior design or that people prefer darkness when they are sleeping.

Positives: 1. Check in & check out was a breeze and staff were polite and pleasant 2. Location not too bad; pretty near eateries and City Square Mall (about 8 mins using shortcuts) 3. Nice rooftop pool although only about waist deep for adults 4. Room was acceptable, not big but not terribly small in comparison to other hotels Negatives: 1. Very odd, musty smell in the corridors, not sure where from, probably the carpets 2. Outdated TV with flickering LCD (not a smart TV) 3. Paper thin walls all around - we could hear stomping from the floor above at random hours 4. No bathrobes/bathroom slippers so it isn't very convenient to go to the pool and return to your room after a swim 5. Bed and pillows were SO hard. My partner and I had neck and backaches by the second night Overall, we had an OK stay but we are unlikely to return or recommend to anyone. Unfortunately, we personally didn't feel like the hotel quite met the 4-star standard it claims to be.