Casio Singapore Pte Ltd (Service Centre) - #18-01/08 Novena Square Tower B

Clean place, well managed. Just that the waiting time for watch battery change takes a bit long. Suggest you go for a walk in the shopping centre next to it, if you don’t want to feel bored while waiting.

Came here for my watch battery replacement. I was welcomed and introduced the procedure as well as waiting time. Overall, it was a hassle-free experience.

The Google platform is certainly a good place for sharing reviews. The following is my ''unforgettable'' customer experience at Casio Service Centre Singapore. One Star rating is way too kind; I would have awarded it 0 Star if Google made it available. I used to be a Casio G-Shock fan and also have a couple of other Casio products. The G-Shock in question here was purchased in May 2018, with warranty until May 2019. However, just months into it, it began experiencing technical issues, that is, the analogue hands went out of sync with the digital time display. I readjusted manually and managed to sync both the analogue and digital time. The same issue recurred 3 more times and I readjusted manually to sync. Then it refused to sync on the 4th time. Naturally I put it away since it has become unwearable. This is indeed disappointing as the watch is still very new. I don't remember even wearing it for 10 times! Since there is no immediate urgency when I have other watches to wear, it was stowed away. I intended to send it to Casio Service Centre when I have time, knowing that it is still within the one-year warranty period. Then one day, I guessed it's about 2 months later, when I retrieved the warranty card from the closet, I realised it has just expired by 1 month. Well, I had to rush to Casio Service Centre immediately, which I did, the next day. While I communicated the technical issues to the service staff there, I was only met by one robotic reply - "'The warranty has expired. You will have to pay for the replacement of the Module (Circuit Board) which is faulty". I cannot believe it! I have explained that it was already faulty and unwearable before the warranty expired. Well yes, legally it has expired, no arguments on this. But is a watch supposed to break down at just about the time when warranty is due? He said it is difficult to predict as it is an electronic component. So doesn't it reflect on their product's unreliability in any case? Guess what? He still insisted the repair and replacement of the Module will still be chargeable at $60+, after a goodwill discount, from the usual $80+. I reiterated that it is only a month after warranty expiry and there is no reason customers are PENALISED for their product's UNRELIABILITY! But I could appreciate when he said he will seek his management's approval to reduce the replacement's costs or better still, waive it totally. Two days later, I was told by another service staff on the phone that they could only reduce the costs to $55. I mentioned my dissatisfaction again that they shouldn't penalise customers for their product's poor reliability. I didn't send in an old, battered watch, or a 2 or 3 year old watch! In fact, I was so frustrated that I contemplated to forgo repairs and simply discard it as this is a good lesson learnt by supporting the Casio brand! Then the next day, I received a call again, this time, it was a third different person telling me his management could only reduce to $30! Yes, $30 isn't big money but it is unacceptable for them to penalise customers for the lack of reliability. Their attempt to exploit was obvious enough when a watch just one month past its legal warranty was presented to them. After which, I didn't hear any updates until I suddenly received an sms informing my watch was repaired and ready for collection! Upon collecting the watch yesterday, I was told they have waived the charges for Module replacement and emphasised to me "'THIS WILL BE A ONE-TIME OFF FREE REPLACEMENT". This statement made me boil again as it clearly indicates their sheer reluctance in providing reasonable service. They ought to be ashamed of their product's poor quality and poor reliability so much that they should be so eager to ''cover-up'' by providing good service, getting it repaired quickly without hassle instead of magnifying it! Surely not by exploiting customers at the slightest opportunity! I was told the Module is warranted for the next 3 months. Does it mean it may break down then? Will I buy Casio again with this experience? Will you?

It is not easy to find and you need to register at the front desk before you can enter the elevator and reach the 18th floor. Once you arrive it's much easier. The problem was quickly resolved and I was told what to do the next time I encountered it.

Visited this service centre on 3 Nov 2020. A spectacle young man served me. After his analysis, he told me to get a LED light to power charge my Casio watch. After 2 weeks of charging using a LED light, my Casio watch time is still inaccurate. So on 19 Nov 2020 I went there again and was served by Mr Ng who is knowledgeable and professional. In less than 15mins, my watch issue was resolved!

I called the hotline for assistance to change strap as I did not realize it was a resin band (it was a bday gift for my dad but he's used to stainless, i only saw it online & my friend bought for me alr) , their staff immediately said no without mentioning that if I brought the watch in brand new state to local store i could have changed it and paid the price difference for the stainless steel one. Useless customer service. In the future I would rather spend more for smart watch than buying Casio. I swear.

Very clean office and kind staff. Accessible by wheelchair and stroller. When you enter to the office tower, you need to show the ID to pass the gate so please bring your ID:)

They get the work done, but there is so much room for service improvement. The front counter is not manned, so you have to get a ticket from a DIY queue number machine for staff to come out to attend to you. A staff attended to me and said it would take 30-45 minutes for battery replacement. Before I managed to ask anything, he went in to the inner office. He did not give me any receipt or even ask if I wanted to wait there or come back later. He came out 20 minutes later to inform me of the watch issues. When I was collecting my watch 3 weeks later after repair, a staff pointed out to me that the faulty orginal white module was replaced with a red one because there was no more white and he said that I should have been aware of the arrangement. The thing is, I did not receive any information at all from Casio on this variation of parts. All in all, coming down to Casio main office is never a great experience even when the office was still in Orchard. The good thing now is, they provide USB charging ports in the seating areas to charge your gadgets while waiting for 30-45 minutes.