CSK Novena Laser Aesthetic Clinic - 10 Sinaran Dr

Very pushy sales and always upsell their packages. I have already signed 2 packages with them. Only during last visit then I realised the lifting treatment has side effects, ie, worsen my pigmentation. this was not known to me before. I was super disappointed… how can they sell me something that will lift up my face but worsen my pigmentation! Shouldn't this be mentioned before I bought the package? When I asked for conversion of the remaining value, the consultant says I need to buy another package in order to off-set the remaining value. The amount I need to top up is almost the same as the remaining value. After I finished my treatments, I will never visit this place nor recommend this place to anyone. Oh, and the feedback link doesn't work at all.

I bought a 1st package and wasn't "in time" to utilise all the vouchers (one major reason is the lead time for appointments has always been long and packed, sitting in the clinic waiting for appointment to start had always been rather long) and sales staff up sell me to purchase another service utilising the remaining vouchers to offset the original price. That worked fine for me as I wanted to try that other service anyway. However on the day I turned up for my appointment (couple of months later), I waited for 1 hour past my appointment time with numbing cream on my entire face, sitting outside at the waiting area, just waiting with no idea when will I be shown to a room and when will the doctor be ready. That was my last straw, the last time I will waste my time waiting way beyond my appointment time with no communication from staff whatsoever (until I was preparing to walk away as I needed to rush for a hospital visit). My request for a refund has been ignored till now and website feedback form when I last tried did not even work.

Treatment is well organised, with timely and infomative reminder via SMS. Service is excellent as well, the attending staff provides clear and detailed explanations of both positive and negative effects so no unpleasant surprises.

I would prefer all treatments to be available at all outlets. Some machines are not available at some outlet and causes inconvenience as a consumer. Treatment wise i would like for all rooms to have basins for hygiene purposes. Price wise i think reasonable. Personally dont like the gst part where comsumers have to pay. Like why? Already paying for treatments which is not cheap and have to pay extra for gst?

Therapist nice ! Doctor Soh ? But CSK system no good

Good service doctor waited for me even though I m late

amazing staff who is always smiling and making you feel welcomed. I have been coming to this clinic for a couple months now and I have nothing but good to say. My first aqua peel experience with Toni today was phenomenal. She is detailed and gentle. I will definitely recommend my family and friends. Thank you Toni for perfecting my skin today and thank you Angel for always making sure I book my appointments and giving the best customer service experience!

I got served by Shyan today to get my Rejuran Healer done by Dr Shiau. I've to give Shyan two thumbs up. She shared with me the ongoing promotions but when I told her I would like to see the effects first before committing, she understood. No hardselling was involved. Shyan was also very gentle when she cleansed my face prior the procedure. Dr Shiau was also very friendly and of course, skillful throughout the procedure. Like Shyan, she recommended some treatments which she think I may suit but at the end of it, she told me to think about it. With Dr Shiau being so skillful, I saw the results when I reached home. It was a very good experience overall. In fact, very good is understated.