Face Holistic - 391B Orchard Rd

Comfortable environment with friendly staff. Good facial and massage

Went to Face Holistic for facial, and they recommended the organic treatment for me after doing a quick examination on my skin. The facial treatment was done professionally, not too painful, and the bed was comfortable enough too. Recommended!

Have been getting my facials done by therapist Iris for some quite some time now. Really enjoy her face massage techniques, which always make my face seems brighter and supple after a session! The salon feels comfortable and makes me feel at home too.

Face Holistic just went through major renovations and loving its brand new interior! I've been getting my facial done here since it's been called "beauty slim" (about 10 years?) and they never disappoint. Everytime after each facial, my face feels like it's been photoshopped as it's glowing. The staff are super friendly and professional too, so you'll always feel at home. What I really appreciate about this place is the good hygiene, especially when we're going through this period of covid. They give customers comfy slippers to switch out to once you step in and sanitize it with their sanitizing gun machine everytime someone is done wearing them. You'll definitely feel like you're being taken care of at this place. Highly recommended!

Came for massage a few times before doing facial there too. I enjoy heavy pressure for my massage, and Face Holistic did not disappoint, ensuring that they hit the right tense spots with knots with the right pressure! Location of the place is super convenient too as it is right smack in town at Taka,so you can just take the lift up after a full day of shopping for some relaxation.

I have been doing facial at this salon for many years and like the services provided by my therapist Fanny. She is observant and understand my face conditions and can resolve my sensitive face problems. The staff are friendly, especially the Manager, Audrey. The newly renovated shop is cleaned and beautiful.

25 March 2022 update After a long gap of not using the place, I came back to honking that things have changed. Unfortunately, it didn’t. As I was late, the manager Audrey texted me to say I can’t do my massage even though I was already at the building! Anyway, I did my shortened time massage but Audrey is not keen to do service recovery and claimed she went for a meeting. Would the owner of the company respond please? Thank you. Incidentally, the last time Audrey said she will call me back after the review. She did not. ? I was a long time customer of this place and was deeply disappointed with the kind of service they are providing now after their make over last year. The place I must say has been upgraded really nicely. However, the wonderful looking place is a far cry from the customer service they have now. My recent visit was the worst. When I stepped into the salon, there were a number of staff there but none of them acknowledged me. They were busy having their own conversation. The masseuse assigned to me came and served me later. I must say the masseuse made every effort to ensure that my massage experience was pleasant though it’s the first time she did massage on me after the previous one left. After my massage, I changed into my own shoes near the reception counter and I hear more of their personal conversation. This time the manager of the place even joined in from the room near by! When I left, those at the counter merely shouted a goodbye which felt like an afterthought. No one bothered to ask if I would like to book the next appointment. Frankly, the saving grace of this place ever since its major renovation was the previous masseuse who served me in the past. For the price that you pay here, I suppose the experience should be very different from those in the neighbourhood shops but unfortunately, there is no difference now. This place used to be a warm and welcoming place but that warmth is lost with this group of staff, including the manager, who are more concerned about something else than the customers they are serving. Really disappointing experience but since I still have quite a bit more of package left, I have no choice but to finish them quickly and spend my money at more deserving places.

Enjoyed the massage service and location. Unlike many other setups, where your favourite masseur kept leaving, this is quite stable.