Fixwerks Pte Ltd - #06-11

Shocked! Tumble dryer hinge sheared off. Could not source my own $10 replacement part as it was out of stock at suppliers. Reluctant to pay someone to do a basic repair job but as I couldn't source a part had little choice. Contacted Fixwerks who I thought would have either a stock of parts or the network to source it and then come out and in 2mins screw in the new part. First annoyance: Despite providing photos, the machine and part references Fixwerks insisted on a $50 fee to come to my house to diagnose the issue. Diagnosis: Broken hinge (no ****, Sherlock!) Second annoyance: The next day received a quote to solve the issue. Remember it is a $10 part and a 2min screw in fix. Quote: $250 [Fall of chair]. Fixwerks, your communication is excellent, but your pricing is beyond extortion. $50 down the drain. Keep your part.

Had excellent service from Fixwerk. When I emailed them, they replied within a day. They were able to send their engineer Royston on my preferred day. When Royston arrived, he took less than 1 hour to diagnose, explain the problem and repair my oven. For 5 years warranty, the cost came to $490. It's a bit ex but at least I'll have peace of mind for 5 years.

EXORBITANT PRICES! I wished I had read these fairly accurate one-star reviews before engaging Fixwerks’ services. While the service staff and engineer were friendly and responsive, they have to seriously relook at their pricing mechanism. I was charged $190 for a simple circuitry fix to the heating themostat for the drying function of my washing machine. No parts replacement required, plus the entire process took about 20mins within my home. This was also not an urgent request. Was also told this payment may be used to offset a future part replacement but what are the odds? It’s a pity as the engineer was good. But unfortunately prices are exorbitant. If you still decide to engage them, do also be mentally prepared to fork out $50 for a basic check even though the machine does not need to be transported back to their workshop (this supposedly offsets the final repair cost but it doesn’t lessen the blow of the high cost in any way - I still had to pay $190). Just putting this out here to warn other prospective customers. I, for one, will not be engaging their services again in future.

A waste of time. Called them up about replacement of water heater. Informed them that it is an old water heater and leaking... i prefer to replace them... Fixwerks insisted on sending someone to assess first for $50 transportation fee with possibility to repair.. Requested if they can bring in a spare water heater to replace immediately...No they do not do that...technician came down... and said it is beyond repair. it will take them another day to send a quote and at least 2-3 days then to arrange installation.... i gave up on them. Paid $50 to confirmed what i had mentioned in my call.

Engaged Fixwerks to repair my 9yr old Franke brand stove as it was unable to ignite. Sent request through their website and staff responded the next day and immediately arranged technician to come and check on my stove. They were punctual and arrived within given schedule. Technician was very friendly, knowledgeable, professional and clearly explained to me the issue with my stove. Changed the faulty transformer and had to break and replaced few screws due to wear and tear. Total cost for the repair is $210, which comes with 6 months warranty for the transformer, transportation waived. If no repair was done, transportation fee of $50 will be chargeable. Stove is working fine now. Will definitely engage them again in future. Thank you Fixwerks. ?

After fixing the washing machine includes 6 months warranty, the pipe inlet T-joint started water leaking. I have reached them on call 4-5 times, every time the response it we will check and get back to me but no one call back us. End up, no one called back for 3 days. I have to spend another $100 with other service company to fix the issue. Very bad customer service.

[Not trust-worthy and not recommended] incompetent technician+wrong model+wrong diagnosis Called in for hood repair, technician did site survey and inform us replacement is needed, we waited for one wk+ for installation. They’ve requested for 50% deposit. Technician is incompetent, new unit installation took much longer than expected and in the end it turns out the model is wrong ! customer service mention the model number has been mentioned in the quotation, (FYI they never told me it will be a different model vs our existing one) if we don’t want the unit, deposit will be forfeited. The wrong model is not safe for our house and we have asked to terminate their service. Such a waste of time and money. Customer service was nice initially, when we highlight wrong model issue, they have really bad attitude as they want to make it clear that deposit is not refundable. I’m ok with forfeiting the deposit, but their attitude and process really need to improve. To add on, later on we’ve engaged another company to repair our hood. It turns out replacement is not necessary and the motor is not faulty, the faulty part was wrongly diagnosed by Fixwerks’s technician. Really absurd experience with this company. Just be extra careful if you choose this company, as obviously you need to check everything they do before you commit, and they might give wrong diagnosis.

The engineer is brilliant. The company on the other hand is dreadful. They are happy taking a deposit. Once you do, it’s almost as if they are not invested in finishing the repairs. I had to chase several times to set up the final repair appointment. As a company, you charge extortionate prices - I would expect a much better customer service. I will not use your services again which is a shame because your engineer is outstanding.