Heap Seng House - 36 Liang Seah St
2.9/5
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based on 8 reviews
Contact Heap Seng House
| Address : | Singapore 189057 |
| Phone : | ๐ +8 |
| Website : | https://www.heapseng.com/ |
| Categories : | |
| City : | Heap Seng House |
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Geyendri Ellaurie on Google
โ โ โ โ โ I have bought from Heap Seng on a few occasions. Tzu Liang from Heap Seng always assists me. She has amazing customer service skills & service. Helpful & knowledgeable about products. She was on the ball & extremely patient if I had any questions or queries. Keeps you up to speed from the time you order till delivery & great after sales service as well, to check if all items are in order. Overall excellent experience with this company. Its staff like Tzu Liang that make it a good customer experience. I have also found the other staff in the shop friendly. Going that extra mile with helping carry boxes to load in the car.
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Vanessa on Google
โ โ โ โ โ Bought a Japanese brand knife at 40% off which was available only on Thursdays. Heap Sengโs staff were attentive, friendly and prompt in their service. Happy with my purchase :)
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Steven Lau on Google
โ โ โ โ โ This is just a trading house. Sales and Service is super bad. To replace the Tiger rice cooker battery cost at least $60 and takes 5-10 working days. I think they bring it to someone else to change battery. Thatโs why the cost and lead time is amazing. I finally buy the battery for $3 and replace myself! Unbelievable.
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L.G. Wee on Google
โ โ โ โ โ Mar 2019. A 1 stop Kitchen-ware shop. It had part stocks as well. I got a rice cooker pot from this shop at $95. Never thought i would find this part without buying another rice cooker set.
It was also selling a variety of electric kettles.
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gotgayed on Google
โ โ โ โ โ Terrible service attitude. They cannot answer any of my questions regarding product, brands, customer care and differentiation. Everyone works there has a bochap attitdue.
No idea how they are still operating. Recommendation: Should avoid at all cost, totally agree with others comments, should just purcahse directly from their competitor - takashimaya
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Sophie on Google
โ โ โ โ โ Itโs been more than a year that I ask them about the repairing of my cuckoo rice cooker and they have not settled it. Left my contact number, product serial number and told them what the problem was, and then after months of waiting for them to respond abt spare part, they call back abt a spare part that I didnโt even ask for . And they didnโt even tell me if they are gonna get back to me on when the correct spare part is coming. Madness.
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Vimala Devi on Google
โ โ โ โ โ Bad service not helpful at all by the sales lady.
The item which I was looking for had no stock. She just tell me she cannot order just for 1 item. What a stupidity is this? I asked her where else can I buy in the retail shops she just answered don't know.
I will never go back there again, unpleasant experience.
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Thanh Trang on Google
โ โ โ โ โ The service is super bad. I bought the garment steamer here and it's not working properly now, maybe because it's an old model. I've just brought it to Heap Seng to ask for repair and they even refused that they sold it to me. Please consider carefully before coming here to buy any item!
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