Heart to Heart Stories - Block 347 Yishun Ave 11

We engaged Heart to Heart for their wedding livestream service. Yancong from Heart to Heart was very chill and friendly, which made him comfortable to work with! He was also very helpful in managing the media we requested for the livestream. Most importantly, his situational awareness was great and was able to rapidly switch cameras to capture most of the important moments in our wedding! Unfortunately, there were a number of mishaps that popped up during the event. We had an issue with the audio signal during our livestream due to a miscommunication within our wedding party. Due to the real-time nature of the stream, Heart to Heart was unable to address this issue in time. Nevertheless, this in our opinion could have been tested and prepared for with backup plans. Also, the embedded Youtube link provided to us to be hosted on our Wordpress website had an error. While thankfully the live video on the official Youtube server still worked, our guests only informed us of these errors after our wedding. This caused a number of our online guests to miss the livestream. As soon as I informed Yancong of these problems, he checked the embedment setting on Youtube and patched the missing audio into the recorded livestream to make up for the error. After that, he told me that he will update their SOP as a precaution to prevent similar incidents in the future. Despite these problems, overall our experience was positive. Livestream services are not easy due to the real-time nature. I am glad that he took our feedback seriously.

We thoroughly enjoyed our experience with Heart to Heart Stories (HTH) from pre-wed to our wedding day! While planning our wedding, my husband wanted to share our story with family and friends who, due to covid, could not be present physically with us to celebrate. I remembered attending a wedding once and really liked what the couple did, to do an interview to share more about themselves to the wedding guests who may or may not know them closely enough. I looked through Instagram and shortlisted a couple of videographers but finally came down to HTH. I chose them because I really liked the way they did their video stories and it felt very personal. It included all the elements I wanted, the fun, the interview, the backstory, and dreamy look of it. Most of all, I could feel all the emotions from the couples in the video. I was really excited when they contacted us and said that they were available for our AD. They took time to get to know us as a couple during our first interview and also throughout the whole process. They listened attentively and was very supportive. They made us feel comfortable during the video shoot and we had such a wonderful and fun time together. This is definitely an heirloom experience and to be able to share this with my husband and our future generations down the road is something I’ll hold onto for a long time to come. Thank you Yancong and Theingi for coming into our lives and making such an amazing difference!

Yancong and Theingi made the entire pre-wed shoot experience effortless, engaging and fun. It certainly felt like we were chatting and catching up with friends rather than being interviewed. Be sure to count on them being 100% professional rolling in the dust and dirt just to get the best angles as well. Aside from the shoot, the final video was stitched together seamlessly and captured the story of our early relationship that we can't wait to revisit years down the road.

We engaged Heart to Heart for their wedding videography services. Yancong and Theingi were really friendly which made us feel at ease and comfortable throughout the whole day. They were able to give us clear instructions on what we should do as they took the shots. We loved the same day edits that they put together. It beautifully captured our precious memories from the morning's events of tea ceremony and solemnisation. We can't wait to view the short film of our actual day!

A true definition of a picture speaks thousands words. Engaging Yan Cong for my pre wedding, actual day and live streaming service. Awesome results?

Glad to have engaged Yancong and Theingi for videography on my AD! Before engaging them, Yancong arranged for a video call with us to get to know us better and for us to clarify any questions we had. We also had another video call about 1-2 weeks before our AD to go through our AD programme/timeline with him. During the call, he also offered useful tips that could help make our AD programme smoother. It's great to have both Yancong and Theingi as they can capture multiple angles/perspectives (eg prep at both groom's side and bride's side before groom fetches the bride), which would not have been possible with just one videographer. They were very friendly, easy to work with and helpful throughout (thanks for helping to hold my gown train, bouquet etc!)! They also provided clear guidance on how to pose for shots. Saw some screen stills from them and really love them! Can't wait for the final video! Thank you, and all the best to Heart to Heart Stories!