Kaffe and Toast, Clementi Mall

Ridiculously stingy with their butter - you get a sliver of finely cut 'slab' measuring about 2cm x 2cm. Just go to Yakun instead. And their butter tastes a little....odd.

The service here is terrible. All these happened so early in the morning and the place was almost empty. Firstly asked for a receipt they can’t provide. They don’t even have paper for it’s cash register. Ordered a toast set and took almost half an hour to get it out. They blamed the system did not register my order. Utterly nonsense. The place was so small and only a few customers. I chose a place to sit and the waiter came and was told to move to a single seat table. But the whole place was almost empty and so many empty tables. How the management train the staff is questionable.

How can a simple toast set be so bad? Not sure what kind of kaya they were using. Hygiene is really bad too with lots of fruit flies around the condiments. And that is at level 4 of a mall, not ground floor. Service is ok but strongly advise not to visit this stall.

I visit this branch regularly after work. The staff here changes wholesale regularly, and today I noticed it has happened again. This time, it's glaring that the current batch of staff are poorly trained and lacking in quality control. Firstly, I ordered chwee kueh, soft-boiled eggs & teh c. Usually, the eggs are prepared and served immediately upon order, but the guy serving me didn't do so. I figure that maybe they'll serve it to me with the chwee kueh, so I returned to my seat and waited. When my buzzer rang, I went to collect my food, only to see…this. Every Singaporean can tell this chwee kueh is incorrectly prepared. The white portion should be flipped over to stand on the narrow end, and the brown portion sprinkled over the wider top. This is what I was served. The staff who prepared this appeared more interested in lumping the ingredients together and moving on to the next order without ensuring it looks anything close to what's on the menu display. Also, I should add that this branch's chwee kueh is normally quite oily, but today's order was literally submerged in oil. I had to ask the staff to drain the oil, and even then what's visible in the attached photo is double the oil I usually see. There was 3-5x as much oil in the plate before I asked the staff to drain it. Finally, back to my eggs. When the chwee kueh was served, my eggs were not there. I had to ask the staff, who informed me the collection point was back at the cashier. However, when I returned there my eggs were not there. I had to ask the staff there explicitly before they started preparing the eggs, a task normally performed by the cashier who took them less than a minute to complete. Why wasn't it prepared when I ordered from him earlier? All in all, the food and service today was extremely dissatisfactory.

Limited seats and the food was average as compared to their other outlet.. coffee not strong even when asked for stronger coffee. I would prefer to go to their Raffles City Link Mall.

Food here is decently good. I particularly like their mee rebus and I like that there are many options to add other toppings (chicken, beef etc), and make it a more fulfilling meal. Milk tea and coffee here are also decently good! Price wise is a little steep for local delights but I'm ok with it.