M Social Singapore - 90 Robertson Quay

The queue was super long, took us 2 hrs to queue for our room. When its our turn we were told that room not ready for us. Its only 2 person at reception area which is stupid. If you know its so long queue you have 4 counters then u arrange 4 people right? Or do something with the self check in? So it wont be so long queue. And check out time is 11am but we only get our room at 630pm? Which is half day wasted. Service not good too. The management needs to come up something for this lol. And i will never recommend my friend or family to ever come stay here. 4 star hotel yet the worst hotel ever

Staycation with my husband several times in this hotel and will definitely come back for more. The experience that we had is very nice and relaxing time. I love the perfume workshop it is so in details and very fun. The room is nice as always clean and neat but also very chic and unique. The staff is nice and always there to help even though we called and asked a lot of questions they always there to make sure we get everything we need. Overall this is my favourite hotel in Singapore.

Shoddy service from front desk to wait staff, food is very average. Rooms small (no problem with that, definitely big enough and well thought out) but they are very tired. Little nearby public transport, but peaceful location. Cannot comment on the pool - it was locked.

Rooms are super small, with sink inside the room. A turn off for me. Although fancy with high ceiling in cathedral style it does not bring any additional comfort to the room if not more darkness. Corridors are also super small and price is above market rate. There are definitely better places outthere

If you do not want to read the whole review the summary is book somewhere else... [Update: on the second day I spoke with the operations manager and they finally cleaned the second room that they gave me to a satisfactory standard after several attempts prior to that - keep in mind that's a 4* hotel] I have prepaid for early check in so that I can go to my room to have a quick nap after a red eye flight. Upon checking in and getting the ticket the first room was a disgrace as far as cleaning is concerned and especially with their "Global Safety Commitment" The dust was so thick on top of the shelves that if it was wiped once in the last 6 months would have been a miracle. Upon complaining to the reception and coming back after 5 hours they told me that the room was cleaned. That could not have been far from the truth. These rooms the last time that they have been deep and properly cleaned was when the hotel was built and even at that point I would heavily question it. I have then supposedly be upgraded to a better cleaner room. The wooden stools I assume their original colour was light brown however currently they look more like grey from the dust that has settled after all the years that they have not been cleaned. In addition there is a strong smell of cigarette ( I am in a mission to find where it is coming from), blinds are being held together with pink strings, one wooden step is a bit wobbly and the last time the curtains were cleaned was again when they were first installed. The main issue here is that the cleaning team cannot see what the problem is and they expect the guest to point out what needs cleaning. I am currently in a pickle whether I should spend some time to clean the room as I will stay here for a week or check out and book at another hotel... All in all, a one to two star quality hotel on a price of a 4 star.

The hotel located at the prime location! I enjoyed the stay and definitely comeback again. The pool is nice and has gym also. The hotel is very well decorated and very clean. The room might looks small but it has everything you need bonus point.. the bed is very comfy. The staff were helpful throughout the stay, very friendly and always make sure we have a good time. I strongly recommended.

I think the hotel can improve on customer friendliness and service. They were below average for the price you pay. There were also people serving quarantine orders(?) who will likely be staying in the same level as you (as noticed by the disposable food trays placed outside the room). Quite irked by it but sure, it's a pandemic, what to expect? The saving grace was quick response time for guest services and cosy room.

Long check in, decent cleanliness, many mess-ups Room design was great, even though small. Would appreciate if check-ins were staggered instead of letting people queue. Ushered to sit in a restaurant and given a drink, a nice gesture but I would think it didn't make up for the 3 hour wait. Check-in/receptionist was trying to clear the queue, and made me sign forms which had T&C, but was irate when I asked for details. Had special request (2 rooms to be on same floor) which were not entertained. Room cleanliness is decent. But could be improved; saw small dots on bathroom floor that I could easily wash away. Sink seemed slightly clogged. Power plugs were damaged. Filed a report but no one came. Asked for breakfast at 8.30-9.15, delivered at 10.05. Staff generally helpful. When asked for water to be delivered to room, it came pretty quickly, so that's appreciated.