Movie Replicas Collection - #07-12A to 12B

Horrible Sales staff - there was no clear sign instruction on having to purchase 2 items (as a requirement) and the staff literally asked me “u got eyes or not “ - what a way to great a first time visitor - definitely will not be visiting this place again - (the old man with white hair very rude) - no wonder everybody said don’t go to this place

BUY FROM AMAZON INSTEAD, IT IS CHEAPER. Atrocious counter management. Was not only dishonest about their lack of awareness of the Tamashii nations cabinets outside their shop but also tried to lie to me about the origin of their product. Tried to waste my time by repetitively misunderstanding my enquiries. Would not even rate this a 1 star.

Extremely bad service. When asking for the price of item, counter staff asked which one. After pointing to him, staff just quote me $1k. When quote for the other item just beside, he also replied $1k. If both of the items are same price do you even need to ask which one? Seriously over priced and staff is having his eyes over his head. FYI. Same item is selling at $600+ at competitors shop. Buy at your own risk.

Staff was rude to us when we came in and while we’re there. Was looking for Tamashii Nations Star Wars during that time and the rude guy at the counter was very judgy as if we can’t pay for the toys. We decided to buy on the shop next to it instead since their toys are way overpriced anyway. I’m not planning on giving even a single star for this shop. Very disappointed ?

Rude staff and ridiculously overpriced items. Some of them are marked up by as much as double the retail price of the item. Mostly trying to cash on them being 'limited edition' or 'discontinued' when a fair amount of them can still be found online and other retail stores. Not worth buying anything there.

Crazy overpriced, that is also why you can find a lot of toys there because locals know the market and won't buy there. They mostly do foreigners business (like a tourist trap). If not mistaken, the shop next door (Toy Closet) own by the same group of people. The way they wrapped the toys and price tags are the same. I even saw the staff/owner walked into the other shop and sat on the cashier area. Their service is horrid too, I remember asking if they have one of an old release figure, the old dude just shook his head and say 'no'. Wonder how did they lasts this long with the expensive rentals and such low quality service.

Crazily overpriced toys and figurines! The staff at work was not very friendly and will not assist you in the searching of the products too! No wonder there’s still so many stocks left!! Do yourself a favor and look elsewhere, such as Hakken! , La Tendo or even online stores such as mandarake ! Please go and observe how the staffs at other shops such as La Tendo / Hakken serve their customers!!

I'm probably one of the few here who gives them more than 1 star! Admittedly, I've purchased from this store a number of times. Of course, this also means you need to be very forgiving as a customer. The 'boss' (yes, white hair 'old' man) stationed there regularly has his mood swings. There were rare moments (1/5 times?) where he was friendly and even chatty, and would tell you more about a certain product. On others, you would count yourself lucky it he weren't rude and patronising (how ironic!). The most recent buying experience was such that when I asked to pay using Pay Wave, he didn't reply to say that the option was unavailable and just signalled to me for my card, plugged it into the NETs machine and placed it haughtily on the counter for me to enter my PIN. Afterwards, he slipped the receipt of my purchase into the plastic bag without even notifying me. When asked if the receipt was given, he simply gestured at the bag I was carrying. Maybe he was having a 'diva-ish' mood at that moment? One could only fathom who or what ruffled his feathers. I can only say that I'm there to buy stuff, not watch a prima donna pantomime that I didn't pay for! Also admittedly, the shop is well stocked and the stocks are varied. If you don't mind a high-handed mark-up on more conventional products in the store, and are ready to stomach some very erratic (and sometimes toxic) customer service, you are welcomed to purchase from them anytime. It's a prime location, and they close at a decent time. Perhaps these are the 'redeeming' factors for the second star given.