AKEMI | PLAZA SINGAPURA

Softest bedding in Singapore and great service.

Staff are too busy chatting with each other, not interested in helping customers at all

Poor service. Uninterested sales person (750pm 16th May 21)

Very nice pillows and quilts at decent price. And quality is very good. better than going to cheap places, this is value for money place.

Some people might prefer other brand, but please give this a try and you might find this brand is actually way better than others. PS: remember to compare the thread count.

Sorry. This is a lil long. 1. Went to Akemiuchi at Plaza Singapura today to look for duvet. It wasn't crowded at all but NO ONE is attending to any of the customers including me. 2. A young female sitting at the payment counter when no one is making payment. 3. She walked away after giving brief description of the duvet. I decided to buy a microfibre duvet cost $169 but no one assisted me in carrying the box. 4. A male salesperson assisted me in the payment process. He asked me if I'm a member and I said yes. And I asked what are the benefits of being a member. He told me that every purchase can accumulate points and every 20 points can offset a dollar from the purchase, and informed that the points only can keep for 1 year. So I asked him to check when are my points expiring, he checked and replied me the expiring points worth $24 is due TOMORROW! I asked if he could void and process a new transaction to offset all the points. He told me CANNOT. He tried pressing on the credit card machine and again replied me CANNOT. It is common sense that transaction confirm can be voided, if I'm under-charged, I'm sure they will be able to void. I told him to ask the lady who is busying arranging the items on rack, he went and in 10 seconds came back and told me CANNOT. Firstly, he did not check if I have any expiring points and processed the payment directly. Secondly, he assumed I want to keep it till my birthday month in order to claim double. Even NTUC or SPC auntie will ask if we want to keep or redeem. Thirdly, he did not even try helping to void or even contact the next level to see how to void the transaction. Happily just replied me CANNOT. Even when I gave up talking to the 2 x non service oriented salesperson, I told him I will feedback. He gracefully accepted and told me OK. I wrote in to Akemiuchi website already but have yet to receive their reply. And yup, my $24 will be gone tomorrow. All thanks to Mr CANNOT.

Just take note. Poor QC as one of the new set that I bought is torn. Some stitching issue. Not brought from this branch but bought from metro centrepoint. No refund or replacement. Just beware. For that pricing, would expect something more durable.

Bait-and-switch operation, zero service recovery Misleading sales signs with tiny font placed on top of products not covered by the promotion. When queried, cashier pretty much shrugged her shoulders and pointed to the sign. Made no attempt to ask if refund was desired. (Actually, I was referred to the sign AGAIN.) A genuine CBF performance in the wild.