OneDoctors Family Clinic (HV) - 253 Holland Ave

I saw Dr Ryan Wong twice, once for a toe fracture (he sent me to A&E immediately) and the second time for a dog bite. He was really pleasant and was really careful to make sure I didn’t experience more pain than I was already in. I barely felt the tetanus shot and the stitches were done very quickly and neatly. I have to agree though, the counter staff aren’t great; they tend to be a bit gruff, which is really not what someone wants to experience on a normal day, let alone someone who’s already in pain and discomfort.

Bought my very sick son to visit the clinic at Holland Village and was told that there are no seats for us, ask us to come back in 30mins time or they will sms us. Despite the current COVID restrictions, I understand that they might have imposed the maximum capacity for people in the clinic. I bring my sick son walk down the stairs and sit downstairs for 30mins. When I go back to the clinic after 30mins and I approach the front desk. The lady didn’t bother about me for about 1-2 mins then finally ask what’s ur name? She say oh you are still too early we still don’t have seats for you that’s why I didn’t text you. Could you come back later? I look around the clinic I at most see 5 patients. Still no seats? Ridiculous. No sympathy at all. How would you feel if it’s your sick son being rejected to wait in the clinic for 2 times especially he’s so sick if he’s able to walk and shop around I will not need to visit the doctor! Will never go to this clinic anymore!

Came to see the doc about a dog bite and was concerned about some reviews that the staff were impolite. It's not true . Dr Ryan Wong is caring and has a good bedside manner . The nurses at reception were also polite .

[New review] it’s my second time back here with my mother and I will have to take back my old review. The experience here was much more pleasurable. Counter staff was friendly and hospitable. Special mention to Dr Ryan Wong who was also knowledgeable and made my mom feel at ease. Sometimes, old folks can ask a lot of questions, but he took time to answer to all her queries and made sure everything problem was attended to one by one. For this I’ll change from 1 to 5 stars. {old}Counter service ladies are slow & inefficient. No standards in service whatsoever, and didnt show any signs of understanding a patient's plea or concern. Even if patient's concern might be unsuitable or unfounded, the least they should do is to explain politely and not brush it aside! You guys should learn how to address and attend to clients questions! Such a BIG Turn Off!

trusted go to clinic for 20 years following the doctors from silver Cross... dr Boey and Soh ... with huge respects yes covid has got them busy and swamped but........ i needed to do my first ever pcr test...(with travel time deadline) and responsibly checked onedoctors website which did not mention reservations required (and bear in mind - my FIRST ever pcr test) got lectured by nurse and doctor that they could refuse treatment, even when i politely tried to explain i checked website..... Well blame it on my ignorance - I sucked it up but sorry - never will I step into this "used to be fine"clinic again ..... arrogantly assuming every person will know what is not explicitly communicated. yes covid has got them busy and swamped but........ empathy 0 EQ 0 explicit information on website 0

We have been doing pre-departure covid tests in HV clinic and it has always been efficient. Staff are helpful and thorough. They called to make sure we received our test results. I have also visited the GP here and am happy with the service

Recently discovered this clinic and it has become my family's regular clinic. Nurses are super friendly and professional even when its extremely busy and at the height of covid. Dr Ryan Wong has great bedside manners and very patient. No unnecessary tests. No pushing of unnecessary medication. Good job guys!

Professional and helpful nurses. Patient enough to guide you through the process. Note: For travellers during pandemic, you can have your Pre-Departure Test either ART or PCR.