OSIM

Expensive health related appliances. Personal experience on after sale service n support were poor. Potential buyers are encouraged to give yourself a 7-days cooling period before signing up to avoid regret n disappointment.

OSIM outlets can be found most Singapore Shopping Malls. If you required electric chair with the functionality for massaging at your own home. You can get free try out at their humble outlets.

Went for u-mask collection, the staff is abit unfriendly and unhelpful. Ended up spend 50 cents to print the e-voucher at other shop in order to redeem the item. Abit disappointed as little effort by osim to support green initiative by looking into e-voucher instead of hardcopy. *my colleague went to osim VivoCity to collect and they staffs are friendly enough to help her print the voucher.

Their massage chair never fail to amuse me.. but this time round the massage is so soothing and comfortable that I had to let go a loud fart when the sales person was explaining the features and function of it.. Perhaps the massage chair hit an accu point which led to my gas release...

The worse customer service especially after the price you pay... No reply when massage chair is faulty... You are on your own

Lazy sales girls dont attend to customers.

22/1/22 I received a sms for a lucky dip. Went to the branch at Jurong Point Basement 1. Took a lucky dip - see photo, n “won” a limited gift up to $29.90 + $18 voucher. I had played this lucky dip before at other branches n the experience was fun n nice. But at Jurong Point B1, the tall Chinese bespectacled man tried to rip me off by insisting that I must buy something in order to get my free gift. In fact to be exact, I must use the $18 voucher in order to receive the limited gift of value up to $29.90. When I insisted that it is not like what he said/claimed, he n another colleague “staged” a nice wayang show of “yes it is like that”, “oh supposed to be like this”, “why you don’t know”…… In the end, failing to bluff me, they offered me 3 gifts to choose from n insisted that each is valued at $30. Let the public adjudged please!!!! These were the beauty blender, bed room slippers n disinfectant. See photo Will OSIM comment on this lying staff of yours n explain the hard selling tactics?? What about the thermal flask (as stated in your website that this is one of the option)?? I was not offered this during my lucky dip at JEM n Jurong Point. Can I confirm that the thermal flask has ran out of stock in Jurong Point or is it exclusively “reserved” for the staff?? Distasteful n I walked away amidst an aura of dishonesty.

Average service. Enquire about where to get my uCozy adapter staff just say its at Ubi “I think you can google yourself, faster”. Also wanted to make sure that its really the adapter thats spoilt and asked if I can check it, staff just plug jn the main uCozy body into the shop’s cable again and said its the adapter that’s spoilt. He could have just take my adapter and check instead. Moreover there were no other customers in the shop, just the three staff looking around.