Pets Keepers - 131 Marsiling Rise

Terrible Experience, poor service and dishonest. We called days in advance to book a grooming session for our Maine coon, which they explained that they could only groom our cat at a specific time slot so as to not delay other customers to which we agreed and promptly rearranged our schedule to accommodate their 3-4pm time slot. Upon arrival at our pre-arranged time slot, the shop keepers were shocked at our arrival and exclaimed in chinese "why are they are so early?!" room filled with the smell of food, they were still having their lunch. A messy experience, they directed us to bring our cat into the grooming room, at this point it still felt like we had 'that appointment' and that the grooming was going to proceed smoothly. Unfortunately when we enter the grooming room nothing was prepared, there were fur all over the place and open packets of food on the table, the groomer asked for details about the desired grooming outcome. Then came the disappointment, they directed us to come back late at night around 7 or 8pm which was not in the agreement or even the purpose of making an appointment. when we tried talking in a reasonable manner that this was not what was discussed/arranged over the phone nor was it the purpose of making an appointment, they started arguing saying that we did not tell them that we were rushing. (Now at this point this is illogical because over the phone it was clearly communicated to us that we have to be on time with their time slot and they even gave us an estimated time span of 1-2 hours to completion. On top of that we even included our own 1-2 hours buffer.) some back and forth with the same argument -we did not inform that we were rushing -or we did not arrange our time properly Then the real reason came, "sorry because one of the earlier dogs came late" There was no proper resolution given other than that we should learn some time management skills and informing them earlier. And as a last attempt of mediation they offered to give some snacks for our cat. We took leave and rescheduled our appointments to accommodate their time slot( i am not even going to include taxi fare ) these snacks that they offered seemed more of an insult than mediation. We promptly took our cat and proceed to leave the shop. I can understand if other customers are late and that would affect us, but what I cannot accept is the lack of Honesty, Effort in providing a solution, humility and pushing the blame through arguing that it was totally ours or their earlier client's fault that this situation occurred. No humility, no Honesty think twice before deciding.

Love the place . Very friendly staff ( uncle and auntie) Most affordable cat and dog food can be found here . Will definitely be a regular customer here .

Friendly neighbourhood petshop that provides the standard array of pet services. The prices of the services offered here are generally on the cheaper side as compared to other shops, but the downside is you will need to pay in cash (think they accept NETS too). You can leave your furkids with them without any worries, as I have done the same for mine since 10yrs ago - and counting!

We have been sending our JRT to Pets Keepers for grooming and pet boarding for the last 5 years. It definitely has been a pawsitive experience :) Our pup is very shy and gets scared in foreign environments very easily. However, the staff at Pets Keepers treated her with care and patience and now our JRT feels comfortable with them! You can tell that they pay lots of attention to the dogs under their care because they remember your pets' temperament and behaviour. The owners and staff keep their own pets too (dogs, a cat, and birds) so you can be reassured that they definitely know how to care for yours. They are very attentive too, sometimes they point out certain issues with our pup that we might have missed out. Pricing is very very affordable, at least for grooming and pet boarding. Which is why we have been patronizing them for the last few years. They sell a variety of pet food and accessories as well. Do check them out! And be sure to call in to make a reservation :)

Good place to buy cheap dog products n grooming. Their staffs are friendly.

Visited this pet supply store to shop for pets products in preparation for our own adopted rabbits. This store supplies pet food for dogs, cats and small animals. They also sell pets toys, pets accessories and grooming accessories. The shop also provides pet grooming service and pet hotel services. The owner is also very friendly and helpful.

Bad experience!!! Booked appointment a week ago, last min on actual day 50min before the appointment said groomer on medical leave can’t do grooming. Not even ask can fix another day for appointment. Angry and disappointed.

My usual groomer for the past 12 years! My loyalty tells a thousand words right? Alice was never selfish to share her knowledge for the furry pets, i would gladly recommend any of my friend to her!