PUMA Outlet IMM - 2 Jurong East Street 21

Don’t pass go, don’t Visit this Outlet. Recently years Puma have a better product. Was looking for a nice Shoe and decide a white puma sports shoe for my wife at 8pm.and maybe that BMW backpack. In my Horror, this is the worst shopping experience, I HAVE TO FIND MY OWN SIZE! from a pile of shoes. I will be fair, so I start to look Around, I was able to spot 7- 8 sale Assistant. 2 at the counter "folding", 3~4 around the area "folding and chatting" and 1-2 playing at the dressing room. One young guy was beside me but ACT busy! no one in the shoe department to help me and another buyer, Is this a German multinational company that starts as a shoe Company? In the end, I was in flame and pay for my shoe and left and brought mine apparel at another shop, would be buying my bag from another pump shop. if the result in the same would rather buy a CAT backpack instead. and when I was paying for the shoe, wanted to leave a feedback at the counter machine, (GUESS WHAT, it not working as staff dont know how to made it work.). I in the service line. So I believe 60% staff in this outlet are just part-time for DEC holiday. come on is PUMA a public listed company, not World of sport. Don’t pass go, don’t Visit this Outlet. Dominic

Larger and better stocked than the one at west coast mall. Service is really good - right down the fitting room. Bought a polo ($49) but would have bought a pair of shoes if not for the crowd. Next time perhaps.

Yesterday I shopped at IMM Puma, The staff’s name Yong An was very patiently, friendly, helpful and kind! I was browsing the Puma Smash Leather full white, he came to me and ask me whether I need for help… then I was telling him, I don’t know my size, then he ask me normally for other shoe what size am I wearing… I told him that I was wearing 37-39 for other brand shoe…Then he take for me the size 37,37.5 and 39 for me to try, and say that the size 38 and 38.5 out of stock already, but other color (black and white) still have 38… After I try size 37 and 37.5, he asked me how is the sizing, fit for me or not… I say that I not sure, then I ask him help me to check which size is suitable for me, then he use his thumb and press front of the shoe, then say that 37.5 is my size… cuz 37.5 still have a little bit extra space for me, cuz I haven’t wear the socks yet… Normally I already decided to buy the shoe, but I know that the promo is buy 3 items got extra 10%… then my brother not free to come to try his size… then I say to him izit ok for wait my brother free on other day first, then we just come to buy… Then I say sorry and thanks for his help… he say to me no problem, next time can with ur brother and buy together! Then I say goodbye to him, he also say goodbye to me with smiling face?? Among all of the store that I visited, this experience is most joyful and best customers service that I feel… Next time will shop this store often ,and will look for Yong An! Thanks so much for let my shopping experience smooth and memorable for this time! Hope everytime When I go shop there, Yong An is working!

Very very poor customer service... One staff at the men's shoes was so rude.

There was promotion for buy 3 items and the 3rd item have 20% discount for non promotional items. The polo tee and t-shirts were on promotion, 2 for $39.90-$49.90. The girl working there was helpful and curteous. Have a pleasant experience while I was there.

the staff always busy, we prefer self service looking the size we want than we have to wait fot the staff, but all the price is better that we thought ? overall is good!

Shop is well maintained, neat & tidy even though is an outlet store. Item is clearly labelled & priced. In store promotion - 3 for the price of 2 for selected apparels & shoes. Staff is very helpful , attentive & knowledgable. 3 pairs of track pants for $58. Good bargain & worth spending. Will be back again.

The prices are reasonable. But the staff is not helpful. I went this outlet twice to ask about a product and their response was not good. They are not interest on helping customers to find out what they want. Once they asked me to sign up for membership and I did so. After that whenever I buy something they never ask the membership number. The staff doesn't like that when a customer ask to put membership number or redeem points. If that so no point of encouraging customers to sign up for membership